Tax Service Associate — Flexible Hours & Growth

Jackson Hewitt Tax Service Inc.; Phoenix (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Flexible schedule

Job summary

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Ahwatukee, Phoenix, Scottsdale & Chandler area. The role involves conducting face-to-face tax interviews and providing expert explanation, preparation, and completion of accurate tax forms for clients across multi-year and multi-state filings.

You will also support e-filing, IRS audit assistance, and timely deposit processing while helping clients with tax planning and questions.

Qualifications

• 2+ years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high volume retail environment.
• Bilingual Spanish is a plus.
• Basic knowledge of computer functions and office systems.

Responsibilities

• Complete our online Jackson Hewitt Tax School and training.
• Conduct face-to-face tax interviews with clients.
• Provide expert explanation, preparation, and completion of accurate tax-related forms for clients - including multi-year, multi-state, and year-end tax forms.
• Provide clients with IRS audit support, complete E-filing, obtain signatures, and e-file these forms to IRS and state agencies.
• Collect and process client tax payments while ensuring timely tax return deposits.
• Answer tax questions and advise clients on future tax planning.
• Support office priorities through teamwork and collaboration with others.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Fast-paced environment adaptability

Bilingual Spanish (plus)

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Ahwatukee, Phoenix, Scottsdale & Chandler area. The role involves conducting face-to-face tax interviews and providing expert explanation, preparation, and completion of accurate tax forms for clients across multi-year and multi-state filings.

You will also support e-filing, IRS audit assistance, and timely deposit processing while helping clients with tax planning and questions.