Tax Preparer & Client Support Specialist

Intuit, Inc.; Wilmington (NC); Remote; USD 42,000 - 60,000; Part time

Job summary

Intuit, Inc. is seeking a motivated tax professional to help TurboTax customers complete their federal and state returns remotely. You will guide clients through tax concepts, perform calculations, and provide clear explanations via video and chat.

The role emphasizes customer empathy, technical accuracy, and the ability to work independently from home. A minimum of two years of tax preparation experience and a valid PTIN are required, with Spanish-English bilingual skills considered a plus.

Qualifications

• 2+ years of recent federal and state tax return preparation for individuals.
• Active PTIN or eligible and willingness to obtain.
• Strong verbal and written communication, able to explain tax terms clearly.

Responsibilities

• Assist customers virtually via video/voice to complete their tax returns.
• Provide tax advice, compute taxes, and handle product questions.
• Document interactions and meet performance KPIs.

Skills

Tax prep

Customer service

Bilingual English/Spanish

Education

PTIN holder or eligible

Job description

Intuit, Inc. is seeking a motivated tax professional to help TurboTax customers complete their federal and state returns remotely. You will guide clients through tax concepts, perform calculations, and provide clear explanations via video and chat.

The role emphasizes customer empathy, technical accuracy, and the ability to work independently from home. A minimum of two years of tax preparation experience and a valid PTIN are required, with Spanish-English bilingual skills considered a plus.