Remote Tax Pro & Client Support Specialist

Intuit, Inc.; Columbus (OH); Remote; USD 26,000 - 34,000; Part time

Job summary

Intuit, Inc. is seeking a motivated tax expert to assist TurboTax customers remotely with tax preparation and guidance. This virtual role uses secure video tools to deliver professional support and ensure accurate returns.

You will handle federal and state 1040 returns, explain tax terms, and work toward meeting performance goals. A minimum of 20 hours per week, active PTIN, and US residency are required; bilingual English/Spanish is a plus.

Qualifications

• 2+ years of federal and state 1040 tax return prep for at least 30 clients per season
• Active PTIN and ability to obtain state licenses or equivalents
• Willing to work minimum 20 hours per week
• Proficient with technology and basic computer operations
• Excellent verbal and written communication, strong customer service
• Bilingual English/Spanish is a plus
• Must reside in the United States

Responsibilities

• This is a virtual, customer-facing role using video communications to interact with customers
• Provide tax advice, full-service return preparation and signature, and product inquiries
• Document customer interactions and apply company procedures to resolve inquiries
• Meet KPIs and participate in trainings and pilot tests

Skills

Tax preparation

Video support

Customer service

Bilingual (EN/ES)

PTIN

Tech literacy

Work under supervision

Tools

Tax software

Job description

Intuit, Inc. is seeking a motivated tax expert to assist TurboTax customers remotely with tax preparation and guidance. This virtual role uses secure video tools to deliver professional support and ensure accurate returns.

You will handle federal and state 1040 returns, explain tax terms, and work toward meeting performance goals. A minimum of 20 hours per week, active PTIN, and US residency are required; bilingual English/Spanish is a plus.