Tax Operations Specialist — AI-Driven Efficiency

Gusto; Denver, Northern (CO, KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Equity (RSUs)

Competitive benefits

Hybrid work model

Job summary

Gusto in Denver is seeking a hands-on Tax Operations Analyst to process and file customer tax payments and filings, ensuring accuracy and timely delivery, while collaborating with Compliance, Product and Engineering.

You will apply your payroll tax expertise in a fast-growing startup, use AI-enabled tools to streamline workflows, and help build scalable processes with a strong focus on customer experience and data-driven improvements.

Qualifications

• 1+ years of tax filing experience in a fast-paced environment.
• Strong customer-service orientation and problem solving.
• Proven ability to learn new software and AI-enabled tools.

Responsibilities

• Process and file customer tax payments accurately and on time.
• Collaborate with Compliance, Product and Engineering to ensure seamless tax operations.
• Troubleshoot issues, identify root causes, and implement preventative measures.
• Identify opportunities to apply AI to improve processes and efficiency.
• Provide data-driven insights and recommendations for improvements.
• Act as liaison with tax agencies and internal teams to ensure accurate representation.
• Build scalable operational processes and improve workflows.

Skills

Tax filing

Customer service

Analytical skills

AI tools familiarity

Excel

SQL

Tools

SQL

AI tools

Job description

Gusto in Denver is seeking a hands-on Tax Operations Analyst to process and file customer tax payments and filings, ensuring accuracy and timely delivery, while collaborating with Compliance, Product and Engineering.

You will apply your payroll tax expertise in a fast-growing startup, use AI-enabled tools to streamline workflows, and help build scalable processes with a strong focus on customer experience and data-driven improvements.