Tax Office Customer Support Specialist - Inquiries & Calls

Tarrant County College; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Tarrant County College is seeking a Customer Service Representative I to support the Tax Office’s daily operations. You will handle incoming calls and may assist via chat or email, resolving inquiries or referring complex issues to the appropriate staff.

The role requires strong communication, organizational skills, and the ability to work independently or in a team within a fast-paced environment. Proficiency with MS Office 365 is expected.

Qualifications

• High School Diploma or GED.
• Six months’ recent customer service or call center experience.
• Willing to work at any Tax Office location.
• Excellent customer service and communication skills.
• Proficient with computers and MS Office 365.

Responsibilities

• Answer and respond to incoming calls on the Tax Office line.
• Respond to chats, emails, or inquiries from clients and other stakeholders.
• Research and resolve requests, or refer to appropriate staff.
• Maintain knowledge of property tax and motor vehicle procedures and policies.
• Prepare effective correspondence for problem resolution.

Skills

Customer service

Communication

Time management

Teamwork

MS Office

Analytical skills

Education

High School Diploma or GED

Tools

Multi-line phone system

Calculator

Job description

Tarrant County College is seeking a Customer Service Representative I to support the Tax Office’s daily operations. You will handle incoming calls and may assist via chat or email, resolving inquiries or referring complex issues to the appropriate staff.

The role requires strong communication, organizational skills, and the ability to work independently or in a team within a fast-paced environment. Proficiency with MS Office 365 is expected.