Tax Notice Resolution Lead (Remote)

OneSource Virtual; United States; Remote; USD 65,000 - 100,000; Full time

Job summary

OneSource Virtual is seeking a Tax Notice Resolution Lead to serve as the technical and operational backbone of the Tax Notice Resolution team. You will own complex agency notices, guide specialists, and escalate as needed to ensure accurate, timely responses.

In this role, you’ll back up supervisors, coordinate workloads, review notices, and maintain direct case ownership across federal, state, and local jurisdictions while driving quality and process improvements across the function.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to manage multiple cases and priorities.
• Familiarity with federal, state, and local payroll tax concepts.

Responsibilities

• Serve as primary technical backup for Supervisors, coordinating daily work and monitoring performance.
• Provide subject-matter expertise on complex agency notices and support escalations.
• Review notices and account activity to determine issue, resolution path, and potential exposure.
• Coordinate responses with tax agencies, customers, and internal partners; maintain clear records.

Job description

OneSource Virtual is seeking a Tax Notice Resolution Lead to serve as the technical and operational backbone of the Tax Notice Resolution team. You will own complex agency notices, guide specialists, and escalate as needed to ensure accurate, timely responses.

In this role, you’ll back up supervisors, coordinate workloads, review notices, and maintain direct case ownership across federal, state, and local jurisdictions while driving quality and process improvements across the function.