Tax Notice Resolution Lead

OSV; Oregon; Hybrid; USD 95,000 - 125,000; Full time

Job summary

OneSource Virtual (OSV) is seeking a Tax Notice Resolution Specialist Lead to guide a skilled team handling agency notices and escalations. This role combines hands-on case work with technical leadership to resolve high-profile customer cases and complex jurisdiction issues.

The Lead will back up Supervisors, mentor peers, and drive consistent, accurate, and timely resolutions across the Tax Notice Resolution function, aligning with OSV service standards and processes.

Qualifications

• Associate degree or equivalent combination of education and relevant experience.
• 2+ years of payroll tax experience researching or resolving federal, state, or local tax agency notices.
• Payroll tax outsourcing or third-party service provider experience preferred.
• Experience using case management systems and ERP/payroll platforms (Workday/PeopleSoft) preferred.

Responsibilities

• Serve as primary backup for Supervisors, supporting daily operations and performance monitoring.
• Provide subject matter guidance on complex notices to specialists.
• Support queue management by assigning cases and monitoring deadlines.
• Maintain an active caseload and manage high-risk agency notice cases.
• Coordinate responses with federal, state, and local tax agencies and maintain documentation.
• Deliver timely updates to customers and internal partners.

Skills

Payroll tax knowledge

Tax agency communication

Attention to detail

Leadership guidance

Analytical thinking

Education

Associate degree or equivalent

Tools

Workday

PeopleSoft

Case management systems

Excel

Job description

OneSource Virtual (OSV) is seeking a Tax Notice Resolution Specialist Lead to guide a skilled team handling agency notices and escalations. This role combines hands-on case work with technical leadership to resolve high-profile customer cases and complex jurisdiction issues.

The Lead will back up Supervisors, mentor peers, and drive consistent, accurate, and timely resolutions across the Tax Notice Resolution function, aligning with OSV service standards and processes.