Tax Customer Success Manager - Lead & Scale Teams

Thomson Reuters; Frisco (TX); Híbrido; USD 147.000 - 273.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Mental Health Days

Tuition Reimbursement

Headspace app access

Descripción de la vacante

Thomson Reuters is seeking a Manager of Customer Success to lead a team across HVA and Growth segments, driving adoption, retention, and satisfaction. You will coach managers, set priorities aligned with business goals, and partner with Sales, Product, Support, and Marketing to deliver exceptional customer experiences.

You will use data-driven insights to forecast risks, improve health scores, and identify expansion opportunities while fostering a culture of customer advocacy and high

Formación

• 5+ years in Customer Success or Account Management within a SaaS environment.
• 2+ years of people management experience leading CS or similar teams.
• Proven track record of driving retention, adoption, and team performance.
• Proficiency in CRM and Customer Success platforms; strong analytical skills.

Responsabilidades

• Lead and develop a team of Customer Success Managers for high-value and growth accounts.
• Set goals, monitor KPIs (retention, utilization, health scores), and drive accountability.
• Oversee Success Planning and engagement strategies for different customer segments.
• Collaborate with Sales, Product, Support, and Marketing to ensure a seamless customer experience.
• Identify scalable processes and tools to improve efficiency and impact.
• Serve as the escalation point for critical issues and executive-level interactions.
• Recruit, onboard, and mentor team members for career growth.
• Use data analytics to inform strategy, forecast risks, and identify expansion opportunities.

Conocimientos

People management

CRM proficiency

SaaS experience

Customer strategy

Data analysis

Educación

Bachelor's degree in Business, Marketing, or related field

Descripción del empleo

Thomson Reuters is seeking a Manager of Customer Success to lead a team across HVA and Growth segments, driving adoption, retention, and satisfaction. You will coach managers, set priorities aligned with business goals, and partner with Sales, Product, Support, and Marketing to deliver exceptional customer experiences.

You will use data-driven insights to forecast risks, improve health scores, and identify expansion opportunities while fostering a culture of customer advocacy and high