Tax Customer Success Leader - Hybrid Role

Thomson Reuters; Eagan, Frisco, Ann Arbor (MN, TX, MI); Hybride; USD 147 000 - 273 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Model

Mental Health Days

Tuition Reimbursement

Employee Stock Purchase Plan

Volunteer days off

Résumé du poste

Thomson Reuters is seeking a Manager of Customer Success to lead a team serving both HVA and Growth segments. You will drive adoption, satisfaction, and retention while shaping customer success strategy and partnerships across Sales, Product, Support, and Marketing.

The role emphasizes coaching, performance management, and data-driven decision making to achieve measurable outcomes and a high-impact customer experience in a hybrid United States environment.

Qualifications

• Bachelor’s degree in Business, Marketing, Communication, or related field or equivalent experience.
• 5+ years in Customer Success or Account Management within a SaaS environment.
• 2+ years of people management experience leading Customer Success or similar teams.
• Proficiency in CRM and Customer Success platforms; strong analytical skills.

Responsabilités

• Lead and develop a team of Customer Success Managers supporting both high-value and emerging accounts.
• Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability.
• Oversee Success Planning and engagement strategies for different customer segments.
• Collaborate with Sales, Product, Support, and Marketing to deliver a seamless customer experience.
• Identify and implement scalable processes, tools, and best practices to improve efficiency and impact.
• Act as the point of contact for escalations and executive-level customer interactions.
• Recruit, onboard, and mentor team members to build skills and career growth.
• Use analytics to inform strategy, forecast risks, and identify opportunities for expansion.

Connaissances

Leadership

Coaching

Analytical thinking

Customer focus

Strategic thinking

Formation

Bachelor’s degree in Business, Marketing, or related field

Outils

CRM platforms

Analytics tools

Description du poste

Thomson Reuters is seeking a Manager of Customer Success to lead a team serving both HVA and Growth segments. You will drive adoption, satisfaction, and retention while shaping customer success strategy and partnerships across Sales, Product, Support, and Marketing.

The role emphasizes coaching, performance management, and data-driven decision making to achieve measurable outcomes and a high-impact customer experience in a hybrid United States environment.