Hybrid Tax Customer Success Manager

Thomson Reuters; Eagan, Frisco, Ann Arbor (MN, TX, MI); Híbrido; USD 147 000 - 273 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Flex My Way programs

Career development and growth

Resumo da oferta

Thomson Reuters Corp. is seeking a Manager of Customer Success to lead a team responsible for adoption, satisfaction, and retention across HVA and Growth customers.

The role blends people leadership with process excellence and cross-functional collaboration to deliver measurable outcomes. You will coach team members, set priorities, and partner with Sales, Product, Support, and Marketing to align CS initiatives with business objectives.

Qualificações

• Bachelor’s degree or equivalent experience in business, marketing, communications, or related field.
• 5+ years in Customer Success or Account Management within a SaaS environment.
• 2+ years of people management experience leading CS or similar teams.
• Proficiency in CRM and Customer Success platforms; strong analytical skills.

Responsabilidades

• Lead and develop a team of Customer Success Managers across high-value and emerging accounts.
• Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability.
• Oversee Success Planning and engagement strategies for different customer segments.
• Collaborate with Sales, Product, Support, and Marketing to deliver a seamless customer experience.
• Identify and implement scalable processes and tools to drive efficiency and impact.
• Act as escalation point for critical issues and executive-level interactions.
• Recruit, onboard, and mentor team members for growth.
• Use data analytics to inform strategy, forecast risks, and identify expansion opportunities.

Conhecimentos

Team leadership

Performance management

Customer strategy

Cross-functional collaboration

Data analytics

CRM proficiency

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

CRM platforms

Analytics tools

Descrição da oferta de emprego

Thomson Reuters Corp. is seeking a Manager of Customer Success to lead a team responsible for adoption, satisfaction, and retention across HVA and Growth customers.

The role blends people leadership with process excellence and cross-functional collaboration to deliver measurable outcomes. You will coach team members, set priorities, and partner with Sales, Product, Support, and Marketing to align CS initiatives with business objectives.