Tax Customer Success Manager - Hybrid Leadership & Growth

Thomson Reuters; Ann Arbor (MI); Híbrido; USD 147.000 - 273.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Flex My Way benefits

Career development

Competitive benefits

Social impact programs

Inclusive culture

Descripción de la vacante

Thomson Reuters is seeking a Manager of Customer Success to lead a growing team of Customer Success Managers across high-value and growth accounts. You will set priorities, coach staff, and partner with Sales, Product, Support, and Marketing to align initiatives with business goals.

The role emphasizes people development, operational excellence, and data-driven insights to improve retention and product adoption, with a hybrid work model, competitive benefits, and opportunities to shape a

Formación

• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience).
• 5+ years in Customer Success or Account Management within a SaaS environment.
• 2+ years of people management experience leading Customer Success or similar teams.
• Proficiency in CRM and Customer Success platforms; strong analytical skills.

Responsabilidades

• Team Leadership: Lead and develop a team of Customer Success Managers supporting both high-value and emerging accounts.
• Performance Management: Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability.
• Customer Strategy: Oversee Success Planning and engagement strategies for different customer segments.
• Cross-Functional Partnership: Collaborate with Sales, Product, Support, and Marketing to deliver a seamless customer experience.
• Process Optimization: Identify and implement scalable processes, tools, and best practices to improve efficiency and impact.
• Escalation Management: Serve as the point of contact for critical issues and executive-level customer interactions.
• Talent Development: Recruit, onboard, and mentor team members to build skills and career growth.
• Data-Driven Insights: Use analytics to inform strategy, forecast risks, and identify opportunities for expansion.

Conocimientos

Leadership

Team Management

Strategic planning

Data analysis

Cross-functional collaboration

Coaching

Customer success

Mentoring

Educación

Bachelor's degree in Business, Marketing, Communications, or related field

Herramientas

CRM systems (e.g., Salesforce)

Descripción del empleo

Thomson Reuters is seeking a Manager of Customer Success to lead a growing team of Customer Success Managers across high-value and growth accounts. You will set priorities, coach staff, and partner with Sales, Product, Support, and Marketing to align initiatives with business goals.

The role emphasizes people development, operational excellence, and data-driven insights to improve retention and product adoption, with a hybrid work model, competitive benefits, and opportunities to shape a