Tax Center Call Center Agent — Training Bonus & Growth

Knowledge Services; Indianapolis (IN); Vor Ort; USD 26.000 - 29.000; Vollzeit

Zusammenfassung

Knowledge Services is recruiting for a Call Center Customer Service Representative to assist Indiana taxpayers by providing accurate, professional service by phone in a fast-paced environment. Tax knowledge is helpful but not required; training lasts about 6 weeks with no time off allowed during training.

After training, compensation is $21.00/hr plus a retention bonus of $1.00/hr for post-training hours. Work hours are Monday–Friday, 8:00 AM–4:30 PM, in a standard office/call center setting.

Qualifikationen

• High School Diploma, GED or equivalent certification required.

Aufgaben

• Enjoys learning about a variety of the Department of Revenue Tax procedures including tax filing and payment requirements.
• Provides Best in Class Customer Service to Taxpaying customers by phone in a fast-paced call center environment.
• Applies knowledge acquired in training and utilizes resources to analyze and problem-solve.
• Responds to a variety of tax inquiries.
• Accesses data utilizing basic computer skills.
• Communicates professionally using correct grammar, spelling & punctuation.
• Complies with all ethical and confidentiality requirements.

Kenntnisse

Call center experience

Bilingual Spanish-English

Data entry

Communication skills

Ausbildung

High School Diploma/GED

Jobbeschreibung

Knowledge Services is recruiting for a Call Center Customer Service Representative to assist Indiana taxpayers by providing accurate, professional service by phone in a fast-paced environment. Tax knowledge is helpful but not required; training lasts about 6 weeks with no time off allowed during training.

After training, compensation is $21.00/hr plus a retention bonus of $1.00/hr for post-training hours. Work hours are Monday–Friday, 8:00 AM–4:30 PM, in a standard office/call center setting.