Tax Call Center Specialist (Onsite, Contract)

Padmore Global Connections LLC; Indianapolis (IN); On-site; USD 28,000 - 33,000; Part time

Job summary

Padmore Global Connections LLC seeks an Onsite IN-DOR-Tax Call Center Rep for a contract assignment in Indianapolis, IN. The role involves handling tax inquiries, providing customer service by phone and written correspondence, and applying training to resolve issues in a fast-paced environment.

The position offers a maximum pay rate of $23.95 per hour, with duties covering tax procedures, payments, and confidentiality. Onsite work at the DOR location is required.

Qualifications

• Provide best-in-class customer service by phone and in written correspondence.
• Learn tax procedures and apply training knowledge.
• Respond to a variety of tax inquiries and maintain confidentiality.

Responsibilities

• Provide technical and procedural assistance to taxpayers and representatives.
• Review accounts and properly apply payments to taxpayer accounts.
• Conduct extensive research to resolve complex issues related to payments and/or returns.
• Review and close files paid in full, dismissed, or discharged.
• Assist with evidence collection and prepare documents for court-related proceedings.

Skills

Customer service

Phone support

Written communication

Problem solving

Data entry

Tools

DOR software

Job description

Padmore Global Connections LLC seeks an Onsite IN-DOR-Tax Call Center Rep for a contract assignment in Indianapolis, IN. The role involves handling tax inquiries, providing customer service by phone and written correspondence, and applying training to resolve issues in a fast-paced environment.

The position offers a maximum pay rate of $23.95 per hour, with duties covering tax procedures, payments, and confidentiality. Onsite work at the DOR location is required.