Tax Examiner 1

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Telework option after training

Job summary

Commonwealth of Pennsylvania in Harrisburg seeks a Tax Examiner 1 to support customer tax accounts. This role includes training, system navigation, and direct customer assistance to ensure accurate postings of returns and payments.

The position requires two years of general office experience or an equivalent mix of training, and offers in-office work with telework possible after six months of successful training. Strong data research and exemption review skills are needed.

Qualifications

• Two years of general office work or an equivalent combination of experience and training.
• Must be able to perform essential job functions.
• Background check including fingerprint-based records and other verifications is required under Pub 1075.

Responsibilities

• Review and update customer tax accounts to support proper posting of returns and payments.
• Use tax systems to help customers create accounts, apply for exemptions, file returns, and correct registration issues.
• Research customer data from multiple sources to resolve work items and maintain accurate tax accounts.
• Examine sales tax exemption applications and documents to determine eligibility under applicable laws.
• Provide information to internal and external customers by phone and electronic systems.
• Evaluate organizational documents, financial records, and agreements to determine exemption qualifications.

Skills

General office experience

Customer service

Job description

Join the Department of Revenue as a Tax Examiner 1 and help support services that reach every corner of the Commonwealth. In this six-month formal, informal, and on-the-job training role, you will learn valuable skills while helping customers with important tax account needs. Your work will help keep systems accurate and efficient for taxpayers. This is a great chance to grow your career while making a positive impact each day. Step into a role that helps people and sets you on a path to success.

This position helps ensure that customer tax accounts are accurate, updated, and supported through structured training and daily tasks. As a Tax Examiner 1, you will perform the following duties:

• Account Updates: Review and update customer account details to support proper posting of returns and payments
• System Navigation: Use tax systems to help customers create accounts, apply for exemptions, file returns, and correct registration issues
• Information Research: Research customer data from multiple sources to resolve work items, correct errors, and maintain accurate tax accounts
• Exemption Review: Examine sales tax exemption applications and supporting documents to determine eligibility under applicable laws
• Customer Assistance: Provide information to internal and external customers using phone and electronic systems while following established guidelines
• Documentation Review: Evaluate organizational documents, financial records, and agreements to determine exemption qualifications

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to three days a week after successful completion of the required in-office training period of six months. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of general office work; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.