Tax Account Collections Technician

Commonwealth Of Pennsylvania; Harrisburg, Buffalo (Dauphin County, NY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

The Department of Revenue seeks a Tax Account Collections Technician to review tax accounts and ensure compliance with Pennsylvania tax laws. This full-time role involves detailed analysis and communication with taxpayers. The position offers a blend of in-office and telework opportunities after training.

Qualifications

• Three years of experience reviewing tax documents and applying tax laws.
• Experience in the collection of taxes or providing taxpayer assistance.

Responsibilities

• Review complex individual tax accounts for adherence to tax laws.
• Prepare and submit production reports for work completed.

Skills

Communication

Attention to Detail

Job description

THE POSITION

The Department of Revenue is on the lookout for a Tax Account Collections Technician with an extensive working knowledge of Pennsylvania tax laws, rules, and regulations. This position gives you the opportunity to unlock the next chapter of your career by utilizing your experience to complete comprehensive reviews of individual tax accounts. If you have exceptional communication skills and a keen eye for detail, we need you on our team!

DESCRIPTION OF WORK

As a Tax Account Collections Technician, you will be tasked with reviewing complex individual tax accounts for adherence to Pennsylvania tax laws, regulations, policies, and procedures. Work involves completing corrections of individual taxes; reviewing tax write-off and compromise requests; as well as initiating and preparing estimated tax payment refunds and manual interest refunds. Communication skills are essential as you will be explaining estimated underpayment penalty assessment notices and department calculations to taxpayers and/or their representatives. Additional responsibilities include:

• Requesting filing of liens to protect the Commonwealth's interest
• Determining individual tax liabilities and computing penalty and interest
• Invalidating check payments and assessing return check fees
• Reviewing, calculating, and adjusting accounts based on closed decision and orders
• Preparing and submitting production reports for work completed that cannot be logged by computer system

Take your career up a notch with the Bureau of Individual Taxes, Taxpayer Accounting Division!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, with the exception of in-office training for 6 months. Upon successful completion of training, you will then be required to report in-office one day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience reviewing tax documents and applying tax laws and rules and regulations and making taxpayer liability decisions; or
• Three years of experience in the collection of taxes; or
• Three year of experience in the provision of taxpayer assistance which involves the explanation of the application of tax laws, rules, regulations, policies and procedures; or
• Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.