IT Support Technician II - HIRING ASAP

TEKsystems; Sioux Falls (SD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading provider of business and technology services as a Desktop Support Specialist. This fully onsite role in Sioux Falls, SD, involves resolving IT infrastructure incidents and supporting desktop and laptop inventory. You'll work with a dynamic team to configure new user computers and ensure smooth operation of various technologies. The company offers a comprehensive benefits package, including medical, dental, and retirement plans. If you're passionate about technology and enjoy helping others, this is the perfect opportunity to make a positive impact.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Experience in IT infrastructure incident resolution and desktop support.
• Strong skills in Microsoft Active Directory and Windows 10 support.

Responsibilities

• Resolve IT infrastructure incidents to meet service levels.
• Maintain desktop and laptop inventory and support special assignments.
• Configure and deliver new user computers and manage software inventory.

Skills

Desktop Support

Dell PC Break/fix

Video Conferencing

Microsoft Active Directory Administration

Windows 10 Support

SCCM Application Delivery

Exchange Mail Server Management

MS Office 365 Support

Remote Troubleshooting Tools

Cisco LAN/WLAN

Tools

RAdmin

Remote Desktop

NetMeeting

Citrix

Laser Printers

Barcode Printers

Job description

*Top Skills Details*

• Strong Desktop Support
• Dell PC Break/fix
• Video Conferencing

Job Description

• IT infrastructure incident resolution to meet/exceed service levels.
• Maintaining Desktop and Laptop inventory.
• Configuration and delivery of new user computers.
• Purchasing and maintaining segment-specific software inventory.
• Supporting special assignments and off-site meetings.
• Replacing out-of-warranty hardware.
• Completing assigned level 2 and 3 problem tickets.
• Acting as a local or regional project resource when needed.
• Creating process and documentation.
• Desktop and Laptop Hardware break/fix.
• Microsoft Active Directory Administration.
• Windows 10 Operating System Support.
• SCCM application delivery.
• Exchange mail server management.
• MS Office 365 support.
• Remote troubleshooting tools: RAdmin, Remote Desktop, NetMeeting.
• Citrix server connectivity and user management.
• Configuration and setup of laser printers, copiers, barcode printers, and line printers.
• Wireless WPA2 troubleshooting.
• Motorola/Symbol wireless scan guns.
• Conference room technologies including projectors, Polycom audio, and Skype for Business video conferencing.
• Cisco LAN, WLAN, and network cabling issues.
• Server hardware and MS Windows server support.
• Software application support.
• Executive Support.

Work hours: M-F 8-5 PM

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to certain elections, plans, or programs. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully onsite position in Sioux Falls, SD.

Application Deadline

Anticipated to close on May 16, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services, helping accelerate business transformation. Our expertise spans strategy, design, execution, and operations, unlocking business value through diverse solutions. With a team of 80,000 professionals, we serve over 6,000 customers, including 80% of the Fortune 500, across North America, Europe, and Asia. We are committed to delivering business outcomes and making positive impacts globally. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.