Taxpayer Assistance Technician

Commonwealth Of Pennsylvania; Harrisburg, Buffalo (Dauphin County, NY); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Taxpayer Assistance Technician to join their Bureau of Enforcement and Taxpayer Assistance. This role involves providing essential support to taxpayers through effective communication and guidance on tax-related matters. You will play a key role in ensuring accurate tax processing and enhancing service delivery. Join a team that values integrity and inclusivity, and take the next step in your career with a position that offers both challenges and rewards. If you have a passion for helping others and a strong understanding of tax laws, this is the perfect opportunity for you.

Qualifications

• Three years of experience in tax document review and liability decision-making.
• Ability to apply tax laws, rules, regulations, and policies.

Responsibilities

• Assist taxpayers with inquiries regarding tax laws and procedures.
• Prepare reports on taxpayer service effectiveness and recommend improvements.

Skills

Tax Law Knowledge

Communication Skills

Clerical Support

Problem Solving

Education

High School Diploma

College Degree (Preferred)

Job description

THE POSITION

Are you a skilled communicator with practical tax-related knowledge? Take the next step in your career and apply for this Taxpayer Assistance Technician role within the Bureau of Enforcement and Taxpayer Assistance Taxpayer (BETA) Harrisburg Office. Do not miss this chance to advance your career with an agency that values integrity, inclusivity, and staying connected!

DESCRIPTION OF WORK

In this position, you will provide assistance to taxpayers and their representatives through incoming calls and written correspondence regarding the application of tax laws, rules, regulations, policies, or procedures and provide clerical support to the district office as needed. This includes providing advice on the proper manner of completing tax returns, reports, and other forms; verifying tax liability, penalty, and interest; and explaining how these amounts were determined along with the applicable tax laws, rules, regulations and policies involved.

Work also involves reviewing and determining the accuracy of information provided by taxpayer, preparing appropriate tax forms for taxpayers, and referring adjustments, corrections, or complex delinquent account inquiries to the appropriate recipient. Your responsibilities will include preparing reports concerning the effectiveness of taxpayer services and make recommendations on how to improve in the future. You will also train tax season personnel in the areas of personal income tax and property tax/rent rebate program and assist them in resolving more detailed tax problems or issues.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, on an ad hoc basis after successful completion of a six month in-office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures; or
• Three years of experience in the collection of taxes; or
• Any combination of experience and training which provides the applicant with the required knowledge, skills and abilities.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.