Tasting Room Support Staff (Hosts and Bussers)

Tasting Room Expo; Oregon (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a family-owned winery located in the picturesque Willamette Valley. This role as Tasting Room Support Staff offers an exciting opportunity to engage with guests while providing exceptional service and sharing your passion for wine. You will play a key role in creating memorable experiences for visitors, whether as a host or a busser. With a focus on teamwork and enthusiasm, you'll help maintain a welcoming environment while enjoying the winery's breathtaking views and award-winning wines. If you thrive in a fast-paced hospitality setting and have a positive attitude, this could be the perfect fit for you!

Benefits

Competitive Pay

Winery Perks

Flexible Schedule

Team Environment

Qualifications

• 1+ year of experience in a restaurant or tasting room setting preferred.
• Must possess or be able to obtain OLCC Service Permit or Food Handler.

Responsibilities

• Greet guests, manage reservations, and ensure a memorable experience.
• Maintain cleanliness and organization in guest areas and assist with service.

Skills

Customer Service

Communication Skills

Wine Knowledge

Teamwork

Ability to Lift 40 lbs

Education

High School Diploma

Tools

Reservation Systems

Adobe Products

Slack

Job description

Tasting Room Support Staff (Hosts and Bussers)

Brooks Wine is seeking both full time and part time Tasting Room concierge/host and bussers/runners to support associates in their mission to serve, educate, and entertain our guests as they experience our award-winning wines, seasonal culinary offerings, and incredible views. We offer competitive pay and winery perks. When applying please note if you are applying for the busser role or host role in your communications.

Open daily from 11AM - 5PM. (11AM - 7PM on Fridays in June and July) with some extended hours for events and training.

REQUIREMENTS:

Strongly Preferred: At least 1 year of restaurant and/or tasting room experience or in a comparative role with similar experiences
OLCC Service Permit (or ability to get)
OR Food Handler (or ability to get)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following reflects the essential functions for this job. Other tasks may be assigned from time to time.

1. Host/Concierge
   Greet all visitors with enthusiasm and within one minute of arrival at the front door
   Answer phones and emails in a timely manner
   Input reservations into reservation systems
   Ensure a fun and memorable customer experience.
   Develop relationships with guests and wine club members
   Effectively sell wine, with the ability to “up-sell”
2. Daily duties include:
   Set up / breaking down all indoor and outdoor tasting room spaces
   Prepare printed guest materials
   Stock wine and merchandise on Tasting Room floor and store rooms
   Perform sales transactions for food and wine and for carry-out
   Maintain clean and organized guest spaces at all times
   Provide warm, engaging and professional customer service with the ability to develop rapport with customers
   Quickly recognize the signs that a guest should not be served alcohol, take appropriate action to professionally address
   Behave in a professional and mature manner at all times
3. Busser/Runner
   Help to set up the room for service including setting tables and any opening duties
   Bus tables as glassware and dishes are used
   Run food from the kitchen as it becomes prepared
   Wash and polish glassware
   Wash and put away dishware
4. Other Daily duties may include:
   Perform daily sidework including rolling napkins/silverware, rolling towels for the bathroom, restocking bathroom and service areas and trash removal among other responsibilities
   Set up / breaking down all indoor and outdoor tasting room spaces
   Help with events in a support role capacity
   Moving furniture when needed for events and classes
   Maintain clean and organized guest spaces at all times
   Provide warm, engaging and professional customer service with the ability to develop rapport with customers
   Behave in a professional and mature manner at all times

OTHER EXPECTATIONS AND OTHER REQUIREMENTS:

• Must have or actively seek knowledge of wine with enthusiasm
• For Hosts: Strong written and verbal communication skills (via telephone, e-mail, slack app, TOCK, C7, Adobe products and face-to-face)
• Enthusiastic communication style
• Self-aware, able to work independently, and driven to make a difference
• Must have a positive attitude and outlook with the ability to work within a team atmosphere
• Must remain calm under pressure
• Must be able to work a flexible schedule including weekends and some holidays
• Must be able to lift 40 lbs.
• Must be able to work in a standing position for long periods of time
• Must be able to work in a fast-paced hospitality environment
• Must be able to work in a team environment

ABOUT BROOKS

Brooks is a family-owned winery in the Willamette Valley of Oregon. Brooks is the only winery in the US to be Demeter Certified for Biodynamics, a Member of 1% For The Planet, a Certified B Corporation, and a partner with Ecologi. Brooks donates its 1% proceeds to Kiss The Ground, a media and education non-profit focused on regenerative agriculture.

Brooks Wines is an Equal Opportunity Employer:

Brooks believes it is important to hire and retain the most qualified staff. It is our policy to employ the most qualified applicant regardless of race, religion, age, marital status, national origin, sexual preference or orientation, color, gender, disability or medical condition, or any other factor that, under federal, state, or local law, cannot be considered in employment decisions. This policy applies to all areas of employment, including recruitment, hiring, training, transfer, promotional opportunities, and benefits. Further, it is our policy that Employees refrain from harassing or discriminating against each other or non-employees based on the above-listed factors.