Tasting Room Manager

St. Julian; Troy (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading winery and distillery as the Retail Manager in Troy, MI. You will lead the tasting room operations, focusing on customer experience and sales while managing a team. Enjoy competitive benefits, including health coverage and a quarterly bonus, as well as opportunities for personal and professional growth. Apply now to make your mark in a historic family-owned business!

Benefits

Medical, dental, and vision benefits

Quarterly bonus structure

Generous employee discount

Company-paid life and disability insurance

Access to Employee Assistance Program (EAP)

Qualifications

• 5+ years of customer service experience, preferably in retail or restaurant management.
• 2+ years of retail experience required.
• Ability to lift 40 lbs. and work flexible hours.

Responsibilities

• Manage day-to-day operations of the tasting room.
• Drive sales and boost Wine Club memberships.
• Organize events and ensure exceptional customer service.

Skills

Customer Service

Leadership

Sales

Event Planning

Problem Solving

Communication

Education

High School Diploma or equivalent

College Experience

Tools

Microsoft Office

Job description

Retail Manager – St. Julian Winery & Distillery – Troy, MI

Are you a passionate leader with a flair for exceptional hospitality and a love for wine? St. Julian Winery & Distillery, Michigan’s oldest, family-owned winery, is seeking a Retail Manager to lead the day-to-day operations of our Troy tasting room. This is your chance to bring your creativity, leadership skills, and enthusiasm to a team dedicated to creating unforgettable experiences for our guests!

Why Join St. Julian?

We believe in taking care of our team as much as we care for our customers. As a Retail Manager, you will enjoy:

• Medical, dental, and vision benefits starting on your first day.
• A quarterly bonus structure tied to your success.
• A generous employee discount on St. Julian products.
• Company-paid life and disability insurance.
• Access to our Employee Assistance Program (EAP) for additional support.

What You Will Do:

• Lead and Inspire: Manage day-to-day tasting room operations, fostering a positive, efficient, and team-oriented environment.
• Drive Sales: Boost sales of wine, tasting room food, and retail products while growing Wine Club memberships.
• Create Memorable Experiences: Deliver exceptional customer service and ensure every guest leaves with a smile.
• Plan Exciting Events: Organize events for the tasting room, including coordinating musicians and entertainment.
• Team Development: Hire, train, and mentor an enthusiastic team, ensuring top-notch performance and morale.
• Operations Management: Oversee inventory, ordering, shipping, and receiving while maintaining a clean and inviting tasting room.
• Build Relationships: Develop key connections with customers, vendors, and industry partners.
• Track Success: Take ownership of budgets, reporting, and creating cost-effective campaigns to drive results.

What You Bring:

• A high school diploma or equivalent (college experience is a plus).
• 5+ years of customer service experience, with retail or restaurant management strongly preferred.
• At least 2+ years of retail experience.
• Proven leadership and multitasking skills in a fast-paced environment.
• A creative, results-oriented approach to hospitality and event planning.
• Ability to lift 40 lbs. and work flexible hours, including weekends and holidays.

Preferred Skills:

• Superior sales and customer service abilities.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Access).
• Strong organizational and project management skills.
• A 'can-do' attitude with a knack for problem-solving and decision-making.

Why St. Julian Winery & Distillery?

St. Julian has been crafting award-winning wines, spirits, and ciders for over 100 years. We are proud to be family-owned and dedicated to innovation, quality, and hospitality. As the Retail Manager in our Troy location, you will play a vital role in bringing this tradition to life while enjoying personal and professional growth opportunities.

Ready to Join the Family?

Raise a glass to your next great career move! Apply today to become part of Michigan’s leading winery and distillery.