Tasting Room Lead & Guest Experience

Tasting Room Expo; Portland, Northern (OR, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Life and AD&D insurance

Medical, dental, vision insurance

401(k) retirement plan

Holiday-designated PTO

Job summary

Precept Wine, Battle Creek Cellars in Portland, OR, is seeking an Assistant Tasting Room Manager to help lead daily tasting room operations under the General Manager. The role blends floor leadership with staff training, food program involvement, wine club support, events, marketing assistance, and general tasting room duties.

The ideal candidate will have strong guest service, supervisory experience, and a passion for wine and hospitality, with readiness for evenings, weekends, and event

Qualifications

• Two years of customer service or hospitality experience preferred.
• One year of lead, supervisory, or training experience preferred.
• Comfort capturing photos and short-form video for a business or organization's social media preferred.
• Experience with employee training and food service or kitchen operations preferred.
• Must be 21 years of age or older and able to lift items up to 40 pounds and stand or walk for lengthy periods.
• Availability to work evenings, weekends, special events, and shift coverage as needed.
• OLCC Service Permit and Food Handlers Permit required.

Responsibilities

• Provide a welcoming atmosphere and memorable tasting experience for all guests.
• Serve as manager on duty and support the team during daily service, opening and closing procedures, and events.
• Maintain regular floor presence and cover shifts as needed, including evenings and weekends.
• Share wine and winery knowledge and promote wine, memberships, food, merchandise, and events.
• Support inventory, reservations, schedules, reporting, and tasting room projects.
• Onboard, train, and coach staff in wine, hospitality, and systems.

Skills

Customer service

Supervisory experience

Photo/video for social media

Training staff

Wine & hospitality passion

Strong communication

Organization

Problem solving

POS & reservations systems

OLCC/Food Handler permits

Tools

POS systems

Reservation software

Email/spreadsheets

Job description

Assistant Tasting Room Manager - Battle Creek Cellars - Portland, OR

Precept Wine is the largest privately owned wine company in the Northwest, with our own vineyards, wineries, and tasting rooms. Battle Creek Cellars by Browne Family is our urban tasting room in Portland, Oregon. The Assistant Tasting Room Manager reports directly to the General Manager and helps lead the daily operation of the tasting room. This is a hands-on role that combines floor leadership and shift coverage with active involvement in staff training, the food program, wine club, events, marketing support, and general tasting room support.

RESPONSIBILITIES

Responsibilities include but are not limited to:

Hospitality and Floor Operations

Provide a welcoming atmosphere and memorable tasting experience for all guests
Serve as manager on duty and support the team during daily service, opening and closing procedures, and events
Maintain regular floor presence and be available to cover opening, closing, floor, and event shifts as needed, including evenings and weekends
Share wine and winery knowledge and effectively promote wine, memberships, food, merchandise, and events
Support inventory, ordering, reservations, schedules, reporting, calendars, and other assigned tasting room projects
Training and Team Support

Play an active role in onboarding, training, and coaching staff in wine, hospitality, sales, food service, systems, and procedures
Help maintain training materials, checklists, and standard operating procedures
Communicate staff needs, guest concerns, and operational issues clearly with the General Manager
Wine Club

Assist with wine club runs, fulfillment, and pickup and shipping preparation
Help maintain member records and support club events
Respond to general tasting room and wine club inquiries, including account, payment, pickup, shipping, and benefit questions
Events

Assist with planning and coordination for public, private, wine club, and offsite events
Support event setup, service, and breakdown
Food Program

Support daily kitchen readiness, including prep, organization, food quality, and food safety
Contribute to menu ideas and seasonal offerings
Marketing

Assist the General Manager in capturing photos and videos of happenings in the tasting room to be shared on the tasting room's social media accounts
DESIRED SKILLS AND REQUIREMENTS

Two years of customer service or hospitality experience preferred
One year of lead, supervisory, or training experience preferred
Comfort capturing photos and short-form video for a business or organization's social media preferred
Experience with employee training and food service or kitchen operations preferred
Passion for wine, food, hospitality, and creating memorable guest experiences
Strong communication, organization, follow-through, and problem-solving skills
Comfort using Point of Sale, reservation, email, spreadsheet, and social media systems
Must be 21 years of age or older and able to lift items up to 40 pounds and stand or walk for lengthy periods
Availability to work evenings, weekends, special events, and shift coverage as needed
OLCC Service Permit and Food Handlers Permit required
BENEFITS

Company-paid basic life and AD&D insurance, long-term disability, Employee Assistance Plan, and vision insurance for eligible employees
Medical, dental, voluntary short-term disability, additional life and AD&D, and commuter or parking benefits available to eligible employees
Holiday-designated PTO, sick and vacation accrual, and 401(k) retirement services, as eligible
POSITION DETAILS

Full-time, averaging more than 32 hours per week

Precept Wine is an equal opportunity employer.

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