Tasting Room Lead

Tasting & Tap Room Expo; Walla Walla (WA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Wine allocation

Employee discounts

Job summary

Tranche is seeking a dynamic Hospitality Lead to support our tasting room operations at the Blue Mountain Estate Vineyard in Walla Walla, WA. This on-site role covers weekends, evenings, and a range of duties from customer service to event coordination.

As a key lead, you will train staff, manage POS, host tastings, and assist with the April–October Music Series, ensuring a memorable guest experience aligned with Tranche's brand.

Qualifications

• 1+ years of experience in wine and hospitality with a focus on direct-to-consumer sales
• Leadership and team development skills, with experience managing part-time and seasonal staff
• Excellent communication; confident hosting tastings, events, and trade visits
• Day-of event coordination experience
• Financial acumen with experience in reporting, cash reconciliation, and inventory management
• Ability to work evenings and weekends during April-October Music Series and other winery events
• Ability to perform physical tasks in a tasting room/winery environment (standing for long periods, lifting up to 40 lbs)

Responsibilities

• Run daily tasting room operations, ensuring high service standards, compliance, and smooth execution
• Lead, train, and coach seasonal and part-time staff to reflect Tranche's brand identity
• Maintain accurate POS systems, tasting menus, and wine pricing
• Host tastings, concierge services, and private appointments with a personalized approach
• Help with CRM communications and outreach to members and high-value clients
• Curate exclusive member experiences, perks, and events that deepen engagement
• Assist in overseeing Tranche's April-October Music Series, the winery's largest draw
• Lead the day-of event execution (guidance provided by Brand Manager)
• Be "manager on duty" when Brand Manager is unavailable
• Coordinate with musicians and food trucks on week-of performance/reservation

Skills

Wine hospitality

Leadership

Communication

Event coordination

Financial reporting

Evenings & weekends

Physical stamina

Job description

Position Title: Tranche Tasting Room Lead

Reports To: Brand Manager

Location: Walla Walla, WA

Employment Type: Part-time to Full-time, 20-40 hours per week

Tranche is located at our Blue Mountain Estate Vineyard on the east side of Walla Walla, producing estate-grown wines that reflect the unique terroir. Our tasting room serves as a gathering place for guests to enjoy our wines, live music, and winery events. We foster a culture of curiosity, creativity, and connection across our team and community.

The Hospitality Lead is responsible for assisting the Manager in leading all customer-facing aspects of the brand. This includes assisting with events including our live music series, being a lead to the tasting room staff when the Manager is not available, and assisting with communications to our guests and members as needed.

This is an on-site position requiring weekends and some evening availability.

OPERATIONS & ADMINISTRATIVE SUPPORT

• Run daily tasting room operations, ensuring high service standards, compliance, and smooth execution
• Lead, train, and coach seasonal and part-time staff to reflect Tranche's brand identity
• Maintain accurate POS systems, tasting menus, and wine pricing

CUSTOMER EXPERIENCES

• Host tastings, concierge services, and private appointments with a personalized approach
• Help with CRM communications and outreach to members and high-value clients
• Curate exclusive member experiences, perks, and events that deepen engagement

MUSIC SERIES & EVENTS

• Assist in overseeing Tranche's April-October Music Series, the winery's largest draw.
• Lead the day-of event execution (guidance provided by Brand Manager)
• Be "manager on duty" when Brand Manager is unavailable
• Coordinate with musicians and food trucks on week-of performance/reservation

QUALIFICATIONS REQUIRED

• 1+ years of experience in wine and hospitality with a focus on direct-to-consumer sales
• Leadership and team development skills, with experience managing part-time and seasonal staff
• Excellent communication; confident hosting tastings, events, and trade visits
• Day-of event coordination experience
• Financial acumen with experience in reporting, cash reconciliation, and inventory management
• Ability to work evenings and weekends during April-October Music Series and other winery events
• Ability to perform physical tasks in a tasting room/winery environment (standing for long periods, lifting up to 40 lbs)

COMPENSATION & BENEFITS

• Salary Range: $19-22 + tips and bonus opportunity
• Benefits: Wine allocation and employee discounts