Tasting Room Ambassador

Maryhill Winery; Washington (District of Columbia); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Tip share & commission

Sick leave accrual

Career growth opportunities

Employee Assistance Program

Job summary

Maryhill Winery in Washington is hiring a Tasting Room Ambassador to deliver outstanding service and share a passion for wine with guests. You will participate in tastings, assist with purchases, and support guests through a seamless hospitality experience.

No prior wine knowledge required; comprehensive training will be provided. The role offers a competitive hourly rate, tip share, and career growth opportunities in a welcoming setting at our Goldendale Tasting Room & Bistro.

Qualifications

• 21 years of age or older.
• Food Service and MAST Permits required.
• Ability to work in a fast-paced environment with multiple tasks.
• Strong communication and customer service skills.
• Interest in wine and sharing knowledge with guests.

Responsibilities

• Seat guests and take/deliver orders, bussing tables as needed.
• Perform wine tastings at bar and table service.
• Sell wine and club memberships; host tours or large groups.
• Assist customers with purchases and carry items to vehicles.
• Answer phones for wine orders and reservations; provide general service.
• Maintain cleanliness of tasting room and dining areas; stock and clean.
• Operate POS, handle cash, and enter customer data.
• Attend scheduled staff meetings and training sessions.
• Support the Tasting Room Manager with other duties.

Skills

Customer service

Communication

Hospitality

Multitasking

Tools

POS system

Job description

Job Description

Job Description

Benefits:Competitive salaryEmployee discountsTraining & development

Join Our Team:

Maryhill Winery, one of the Northwest's premier wineries, is excited to offer an opportunity to join our talented team of Ambassadors at our Goldendale Tasting Room & Bistro. We are looking for passionate, customer-focused individuals to provide exceptional service in a fun and welcoming environment.

Position Overview:

As a Tasting Room Ambassador, you will be responsible for delivering outstanding customer service, sharing your love of wine, and creating memorable experiences for our guests. No prior wine knowledge is required—our comprehensive training program will provide you with everything you need to succeed. We value individuals who bring a positive attitude, great energy, and a strong commitment to our winery’s mission of offering excellent service.

Compensation & Benefits

Competitive hourly rate $17.13/HR DOE +

60% Tip Share & CommissionEmployee discountSick leave accrualOpportunities for career growthEmployee Assistance Program

Responsibilities will include, but are not limited to:

• Regular tasks assigned to a food and beverage server such as seating guests, taking and delivering food/beverage orders, bussing tables, etc.
• Perform customer wine tastings, at bar and table service.
• Wine and Club sales.
• Hosting large groups or tours.
• Assist customers with purchases and carry/transport purchases to their vehicle.
• Assist customers by answering phones: Filling telephone wine orders, taking reservations, and providing general customer service.
• Cleaning tasks will include (but are not limited to) maintaining the cleanliness & appearance of Tasting Room and dining areas, stocking inventory, bathroom cleaning, washing dishes and glassware, etc.
• Operate POS system, cash handling & entering customer information into the database.
• Participate in scheduled staff meetings & training sessions.
• Other duties as assigned by the Tasting Room Manager.

Requirements, Skills and Qualifications:

• Must be a minimum of 21 years of age.
• Food Service and MAST Permits are required.
• Ability to work in a fast-paced environment and switch between tasks efficiently.
• Flexibility and adaptability in a dynamic setting.
• Strong communication and customer service skills.
• Passion for wine and a desire to share that knowledge with others.
• Previous experience in hospitality or customer service is a plus.