Tasting Room Associate - Long Beach

Ballast Point Brewing Company; Long Beach (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance plans

Employee Assistance Program (EAP)

Product discount on merchandise, food,

Job summary

Ballast Point Brewing Company in Long Beach, CA is seeking a Tasting Room Associate to deliver exceptional guest experiences in our tasting room. You will greet guests, guide beer and food pairings, and ensure high service standards in a fast-paced environment.

The role requires knowledge of Ballast Point beers, strong guest-relations skills, a 21+ age, and valid RBS and Food Handler certificates. Join a lively team focused on quality and hospitality.

Qualifications

• Must be 21+ years old.
• Extensive knowledge of Ballast Point beers and food.
• Able to multitask in a fast-paced hospitality environment.
• Strong communication and guest relations skills.
• Current RBS and Food Handler certificates.

Responsibilities

• Greet customers with a smile and welcome them to Ballast Point.
• Share details about beer and food offerings and make recommendations.
• Follow service steps to ensure quality and guest satisfaction.
• Verify identification and responsibly serve alcohol.
• Keep bar, dining areas, and restrooms clean and sanitary.
• Operate the POS system (Aloha) for sales.
• Collaborate with team to drive process and service improvements.

Skills

Beer knowledge

Customer service

Team player

ID verification

POS experience

Tools

Aloha POS

Job description

Position:Tasting Room Associate - Long Beach

Location: Long Beach, CA

Job Id:214

# of Openings:1

Company Summary

Established in 1996 in San Diego, California, Ballast Point has earned a reputation for innovation, quality, and a passion for the craft. Our brewery not only excels in creating world-class beer, but also in fostering a vibrant and inclusive culture. We value teamwork, creativity, and a dedication to quality that extends to every aspect of our operation.
If you are passionate about craft beer, innovation, and want to be a part of a dynamic company with a storied history, Ballast Point Brewing Company is the perfect place to embark on a rewarding career journey. Join us as we continue to push the boundaries of brewing excellence and make a lasting impact in the world of craft beer.

Position Summary

Our tasting room associates are an essential part of our tasting rooms and restaurants and serve as the main connector between the guest and the Ballast Point brand. The tasting room associate is passionate about food and beverage, and as a true hospitality ambassador, is responsible for providing exceptional food and beverage service and sales, putting the customers' needs first, and continuously striving to improve the overall guest experience.

What You'll Be Doing

• Greet every customer with a smile and inviting welcome, and thank every customer for visiting, inviting them back and upholding the Ballast Point guest service as a top priority
• Share about all Ballast Point craft beer and food offerings correctly and passionately, answering all guest questions and making food and beer menu recommendations
• Follow our Steps of Service to ensure all food and beverages are delivered with exceptional care and observe guests' dining experience to ensure guests are satisfied with their food, beverages, and service
• Demonstrate a knowledge of ABC laws for legal sale of alcohol by verifying guest identification responsibly serving alcohol
• Maintain and uphold brand and safety standards for keeping the bar, restaurant, patio, private dining rooms, and bathrooms clean and sanitary
• Remove dirty and unneeded glassware and plates from customer's dining space and ensure the floors and seating areas are free of trash and debris
• Operate POS system (Aloha) for sale of food, beer, and merchandise
• Contribute as a valuable, respectful team member by communicating effectively and driving process and service improvements

What You'll Need

• Passion for food and craft beer
• Must be a minimum of 21 years of age
• Extensive knowledge and ability to talk about flavors and profiles of Ballast Point beer and food
• Ability to work respectfully in a team environment, communicate effectively, and ensure all tasks and projects are completed to the highest level of Ballast Point standards
• Positive attitude, outgoing personality and people-skills, a must!
• Ability to multitask, problem-solve, manage time effectively and adjust to guest needs and flow of restaurant
• Must possess a current RBS (Responsible Beverage Service) Certificate
• Must possess a current Food Handlers Certificate
• POS (Point of Sale) system experience preferred
• Must have reliable transportation
• Schedule flexibility with nights, weekends, and holiday availability preferred

Physical Requirements/Work Environment

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Frequently spend 8 hours working, standing, walking, and remaining stationary on feet
• Frequently talk or hear
• Frequently use taste and smell senses
• Continuously reach, push, pull, bend, lift, carry, stoop and wipe
• Frequently wash hands and handle cleaning products
• Frequently lift and carry up to 25 pounds
• Frequently manipulate fingers, hands, and arms to cut, measure, pour, serve, carry, and wipe
• Frequently use close and distance vision and ability to adjust focus between the two

Who You Are

Our Tasting Room Associates are confident, knowledgeable, able to read a room, able to address people with respect even if they are not receiving it; Quick and Efficient; Humble - Happy to do tasks that may be below their title; Attentive, organized, planful, and eager to learn. Our team is Honest, Acts with Integrity, Friendly, Kind, Respectful, Approachable and have a high-level ability to multi-task.

Compensation

The actual rate of pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role is also eligible for our comprehensive benefits and perks package:

The Perks

• Medical insurance plans available for all employees
• Access to a network of free therapists, up to 8 visits, through our Employee Assistance Program for you and your family
• Product discount on Ballast Point merchandise, food, and beer at all 4 Ballast Point locations

Ballast Point Brewing Company is proud to be an Equal Opportunity Employer and is committed to fostering a diverse, inclusive workplace environment where everyone feels valued and respected.

Please note this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.