Beer Ambassador (Part Time)

Hardywood; Richmond (VA); On-site; USD 4,100 - 21,000; Part time

Benefits offered by this job

401K retirement plan

Discounted taproom merchandise andbeer

Work-life balance

Job summary

Hardywood is seeking a Beer Ambassador to provide an exceptional taproom experience in Richmond, VA. You will serve craft beer and food, guide guests through selections, and participate in tours of our brewing facilities.

This FOH role emphasizes hospitality, teamwork, and passion for craft beer, with opportunities to support the kitchen and maintain a welcoming environment. The position is part-time and on-site at our Ownby Lane and West Creek locations.

Qualifications

• Prior customer service, sales, or restaurant/hospitality service experience is preferred.
• Cicerone Certified Beer Server credential is a major plus.
• Comfortable learning and working within a digital POS system; able to multi-task in a fast-paced environment.
• Excellent oral and written communication skills with FOH and kitchen teams.
• Strong commitment to guest safety and responsible alcohol service.

Responsibilities

• Provide quality pours of all draft beer and prepare beverages to Hardywood's standards.
• Warmly welcome guests, guide beer selections, and engage with customers.
• Provide guided tours of brewing facilities when needed.
• Deliver attentive table service of food and beer to guests.
• Represent the Hardywood brand and uphold core values of community, quality, and sustainability.
• Maintain inventory, restock beer and supplies, and manage merchandise.
• Operate the POS system accurately and handle payments.
• Assist coworkers and management with cleaning, stocking event supplies, and waste disposal.
• Cross-train and assist kitchen team at Ownby Lane and West Creek facilities.
• Safely change kegs, manage draft system, and troubleshoot issues.
• Perform opening/closing duties and ensure prep for service.

Skills

Customer service

Cicerone Certified Beer Server

POS system

Communication skills

Physical stamina

Tools

Point of Sale (POS) system

Job description

As a Beer Ambassador, you are the welcoming face of Hardywood. You will provide an exceptional taproom experience for all guests while safely and responsibly serving our craft beer and food offerings. This role requires a blend of excellent customer service, operational efficiency, teamwork, and a genuine passion for craft beer. Hardywood Park Craft Brewery is an award-winning independent craft brewer driven by a passion for brewing with local ingredients, environmental sustainability, and deep community engagement. We are looking for enthusiastic, knowledgeable, and hospitable individuals to join our Front of House (FOH) team and help us craft unforgettable experiences for our guests.

Responsibilities

• Provide quality pours of all draft beer and properly prepare additional beverage offerings to Hardywood's standards.
• Warmly welcome guests, answer questions regarding portfolio, and guide them to selections they will enjoy.
• Provide engaging and informative guided tours of our brewing facilities to customers when needed.
• Deliver attentive table service of prepared food and beer to guests in the taproom.
• Represent the Hardywood brand positively, embodying our core values of community, quality, and sustainability.
• Maintain inventory control, proactively restock beer and supplies, and manage the merchandise area to ensure it remains tidy and well-stocked.
• Operate the Point of Sale (POS) system accurately, including handling cash, opening/closing tabs, and processing payments.
• Actively assist coworkers and the management team with waste cleanup, trash removal, and stocking event supplies.
• Show a willingness to cross-train and assist our kitchen team as needed at both our Ownby and West Creek facilities.
• Safely change kegs, manage the draft system during service, and troubleshoot basic draft issues.
• Perform comprehensive opening and closing duties, ensuring the bar, taproom, and patio areas are prepped for service and properly shut down.
• Strictly adhere to all alcohol service laws by checking proper forms of ID for all guests who appear to be 30 years of age or younger, and applying wristbands when necessary.
• Tactfully identify intoxicated guests and intervene appropriately. Assist with arranging safe rides home (via friends, family, or cab/rideshare).
• Clearly and promptly communicate with the Hardywood management team when dealing with uncooperative guests or escalating situations.
• Maintain a clean, sanitized, and safe working environment in compliance with local health department standards.

Qualifications

• Prior customer service, sales, or restaurant/hospitality service experience is preferred.
• Strong passion for craft beer is highly valued, and a Cicerone Certified Beer Server credential is a major plus.
• Comfortable learning and working within a digital Point of Sale (POS) system; ability to multi-task and work in an organized, fast-paced fashion.
• Excellent oral and written communication skills, with the ability to work both independently and collaboratively with FOH and kitchen team members.
• A strong commitment to personal and guest safety.
• Availability to work part-time hours, including evenings, weekends, and select holidays or major beer releases (dates will be provided during interviews).
• Must be comfortable working at both our Ownby Lane and West Creek facilities and willing to assist the kitchen team as needed.
• Ability to stand and remain active for extended periods (8+ hours per shift), lift 60 lbs. repeatedly, and safely move and place 160 lbs. kegs with proper equipment. Must also be physically able to carry trays, bus tables, and deliver prepared food and beer to guest tables

Physical Demands

• Ability to lift 60 lbs. repeatedly, and safely move and place 160 lbs. kegs (with proper equipment and assistance).
• Ability to stand, walk, and remain active for extended periods of time (8+ hours per shift) in a fast-paced environment.
• Physical ability to efficiently carry trays, bus tables, and deliver prepared food and beer directly to guest tables

Benefits

• Retirement Plan: 401K program
• Discounted taproom merchandise and beer
• Work-life balance

Compensation

• Bartending/Taproom Service: $3.00/hour plus gratuity.
• Taproom Maintenance: $15.00/hour (non-tipped wage for scheduled maintenance shifts).

About Hardywood

Our mission and core values are the foundation of our value-based leadership approach, guiding every decision and action. By upholding our commitment to quality, innovation, integrity, safety, and sustainability, we foster a workplace where every team member is empowered to contribute meaningfully, ensuring both individual and collective success.

Our Mission:

To be the most respected craft brewer by relentlessly committing to quality and innovation, delighting our customers, creating an exceptional workplace experience, respecting our environment, and supporting our community... to Brew with Purpose.

Our Core Values:

• Safety: Cultivate a safe, welcoming environment for employees & customers.
  • Celebrate diversity and inclusivity by creating a safe and inviting environment and considering and being respectful of all perspectives
  • Promote responsible consumption
  • Take personal responsibility for yourself and others
  • Recognize the dangers and train accordingly
• Quality + Innovation: Strive to consistently create the most sought-after beverages in our industry.
  • Be open to change
  • Delight our customers with a world-class experience
  • Remember, details matter
  • Pursue continued improvement
  • Integrity: Do the right thing when nobody's looking, even when it's hard.
    • Treat others like you want to be treated
    • Be honest
    • Hold yourself & others accountable
  • Sustainability: Operate in a manner that ensures the ongoing success of all stakeholders.
    • Model environmental stewardship
    • Consider financial impact in decision-making
    • Push yourself while knowing your limits
    • Cultivate happiness for you & others

  Hardywood Park Craft Brewery is an Equal Employment Opportunity employer.