Tasting Room Associate

Upchurch Vineyard; Woodinville (WA); On-site; USD 25,000 - 29,000; Full time

Job summary

Upchurch Vineyard in Washington State seeks a Tasting Room Associate to guide guests through wine experiences andSales with warmth and professionalism. You will learn product details to help guests select wines, support wine club orders, and maintain a polished tasting room environment.

The role requires excellent hospitality, strong communication, and the ability to work evenings and weekends. A valid driver's license and a 21+ age requirement are essential.

Qualifications

• Minimum 3+ years of customer service experience, retail/hospitality preferred.
• Excellent communication, hospitality, and sales skills.
• Interest in wine and willingness to learn.
• Ability to stand for long periods and lift up to 60 lbs.
• Flexible schedule including evenings and weekends.
• Must be 21+ years old and have a valid driver's license.
• Proficiency with POS systems.

Responsibilities

• Host tasting room guests for a world-class, memorable and educational wine tasting experience.
• Be friendly, courteous, and capable of interacting with a wide variety of personalities in a professional and polite manner.
• Learn product information to assist guests with making selections, purchases, and assisting with events.
• Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for pickup.
• Assist management with the effective, tactful, and professional enforcement of winery policies.
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room exceed standards.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
• Keep bar and cellar fully stocked with current wine selections.
• Keep up to date on procedures, sales goals, event updates, and other pertinent information to aid sales and improve tasting room efficiency.
• Work a flexible schedule to meet the needs of the business, including evening and weekend shifts.
• Ensure that all opening and closing procedures are properly followed.
• Maintain a friendly, warm, and clean tasting room environment (inside room and outdoor areas).
• Demonstrate a high level of professionalism, the ability to appropriately handle sensitive and confidential information and/or situations, and the ability to maintain discretion and confidentiality.

Skills

Customer service

Communication

Sales skills

Wine knowledge

POS proficiency

Team player

Multitasking

Hospitality

Tools

POS systems

Job description

At Upchurch Vineyard, our mission is to passionately craft exceptional wines that authentically reflect the terroir of Washington State's renowned Red Mountain AVA. With a commitment to sustainable practices and a dedication to excellence in every step of the winemaking process, we aim to delight wine enthusiasts with wines of unparalleled quality and distinction, while honoring the rich heritage and pioneering spirit of our region's winemaking legacy.

Position Description

Tasting Room Associates are the storytellers and guides to our customers along their tasting experience. These individuals are leaders in customer service for the winery and know how to create a memorable experience. As a Tasting Room Associate, you set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery.

Duties and Responsibilities

• Host tasting room guests for a world-class, memorable and educational wine tasting experience
• Be friendly, courteous, and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest
• Learn product information to assist guests with making selections, purchases, and assisting with events
• Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for pickup
• Assist management with the effective, tactful, and professional enforcement of various winery policies regarding guest use of the facility
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room exceed standards
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed
• Keep bar and cellar fully stocked with current wine selections
• Keep up to date on procedures, sales goals, event updates, and other pertinent information to aid sales and improve tasting room efficiency
• Work a flexible schedule to meet the needs of the business, including evening and weekend shifts
• Ensure that all opening and closing procedures are properly followed
• Maintain a friendly, warm, and clean tasting room environment (inside room and outdoor areas)
• Demonstrate a high level of professionalism, the ability to appropriately handle sensitive and confidential information and/or situations, and the ability to maintain discretion and confidentiality

Qualifications and Skills

• Excellent communication skills, customer service skills, sales skills, and the ability to prioritize while handling multiple tasks
• Interest in, or knowledge of, wine and wine industry
• Ability to work in a fast-paced, changing environment as part of a team
• Proficiency in Point of Sales (POS) systems and basic computer skills required
• Must be flexible and available to work varied hours, including weekends
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies
• Demonstrated capability to interface and maintain effective relationships with all level of employees in a team-oriented environment
• Experience in tasting room sales or customer service-oriented positions.
• Passion for knowledge of fine wine and willingness to learn more
• Excellent hospitality, sales, organizational, and customer service skills
• Other critical skills include: planning & organizing; problem identification/resolution, multi-tasking, follow-through skills to bring tasks to closure in a timely manner, priority setting, and having a sense of urgency in accomplishing tasks in a timely manner

Position Requirements

• Ability to stand on one’s feet for extended periods of time
• Must be able to lift and move 60 lbs
• Valid driver’s license with clean driving record
• Must be 21+ years of age
• 3+ years of customer service experience required (retail/hospitality preferred)

Job Type

• $18 - 21 per hour plus tips and bonus for wine club sign-ups

Shift

• 8-hours per shift
• Occasional evenings for special events as needed