Task Lead, Intake Operations & Process Improvement

Cape Fox Corporation; Anchorage (AK); On-site; USD 132,500 - 135,300; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

401K with company match

Job summary

Cape Fox Corporation is seeking a Task Lead in Anchorage, Alaska, to manage intake operations and oversee workflow efficiency. This role demands strong organizational skills and attention to detail while developing SOPs, conducting quality assurance, and providing staff training.

The ideal candidate should have a Bachelor’s degree and a minimum of 4 years of relevant experience, with a focus on federal government programs. Benefits include health insurance and paid time off.

Qualifications

• 4+ years of experience in intake operations or related fields.
• Specialized experience equivalent to GS-7 supporting workflow management.
• Knowledge of Alaska Native communities and tribal enrollment preferred.

Responsibilities

• Oversee daily intake operations and maintain workflow efficiency.
• Develop, update, and maintain SOPs and training materials.
• Conduct quality assurance and compliance audits for accuracy.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Excellent written and oral communication skills

Education

Bachelor’s degree in relevant field

Master’s degree preferred

Job description

Cape Fox Corporation is seeking a Task Lead in Anchorage, Alaska, to manage intake operations and oversee workflow efficiency. This role demands strong organizational skills and attention to detail while developing SOPs, conducting quality assurance, and providing staff training.

The ideal candidate should have a Bachelor’s degree and a minimum of 4 years of relevant experience, with a focus on federal government programs. Benefits include health insurance and paid time off.