Task Lead

Cape Fox Shared Services; Anchorage (AK); On-site; USD 133,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

401K with company match

Paid time off

Job summary

Cape Fox Eagle Health, LLC is seeking a Task Lead to support a federal government client in Alaska. The role focuses on intake operations management, SOP development, training material creation, and quality assurance to ensure compliance and program sustainment while improving processes.

The position is contingent upon award and requires strong organizational skills. The salary range is $132,500 - $135,300, with a benefits package including health, dental, vision, life and disability insurance,

Qualifications

• Strong organizational skills and attention to detail required.
• Ability to manage tight deadlines and oversee intake operations.
• Experience developing SOPs and training materials.
• Experience conducting quality assurance and compliance reviews.

Responsibilities

• Oversee daily intake operations and maintain workflow efficiency.
• Lead the development and updating of SOPs and training materials.
• Conduct quality assurance and compliance reviews for programs.
• Prepare reports and metrics on processing volumes and timelines.
• Support program sustainment and process improvements.
• Provide regular updates to enrollment databases and stakeholders.

Job description

Cape Fox subsidiary, Eagle Health, LLC is seeking a highly organized and motivated Task Lead to join our team in support of a federal government client. This role requires strong interpersonal skills, attention to detail, and the ability to work under tight deadlines while overseeing intake operations, managing workflow efficiency, supporting application processing, developing Standard Operating Procedures (SOPs) and training materials, conducting quality assurance and compliance reviews, preparing reports and metrics, and supporting program sustainment and process improvements. This position is contingent upon the award.

The salary range (or hiring range) for this exempt position is: $132,500 - $135,300.

The above salary range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits, including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as a 401K with company match. This job will be posted until filled or withdrawn.

Core Duties:

• Provides the above support
• Oversees program workflow and intake operations
• Develop SOPs and training materials
• Conducts quality assurance, compliance checks
• Leads program sustainment and modernization
• Oversee daily intake operations and maintain workflow efficiency
• Captured institutional knowledge by documenting legacy processes and tribal-specific enrollment considerations
• Must develop, update, and maintain SOPs, manuals, and workflow guidance
• Recommend policy or procedural adjustments to improve accuracy, timelines, and public service
• Provide training to new and existing staff on updated procedures and best practices.
• Lead transition planning to ensure resilience in staffing disruptions, retirements, or organizational changes
• Develop SOPs and additional procedural documentation to stabilize the office long-term
• Serve as a point of contact for technical and administrative questions
• Conduct periodic audits for accuracy, completeness, and compliance with policies
• Ensure adherence to the government tribal enrollment and records management regulations
• Maintain full compliance with privacy and safeguard standards
• Monthly application processing metrics (volumes, turnaround times, QA findings)
• Ad hoc reports on application trends, system performance, and operational constraints
• Regular (minimum weekly) updates to the Alaska Region Enrollment database reflecting application progress and determinations