Task Force Hotel Overnight Front Office Manager

Bridgepoint, LLC; Atlanta (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Travel covered

Lodging provided

Two meals daily

Job summary

Bridgepoint, LLC is seeking an Overnight Front Office Manager for a Task Force role in luxury properties. The position requires 100% travel and hands-on leadership of a front desk team, with a focus on delivering exceptional guest experiences across every shift.

Candidates should have luxury hotel experience and familiarity with property management systems; Opera Cloud PMS preferred. The role includes coordinating with housekeeping and engineering, managing reservations, and ensuring brand

Qualifications

• Must have front desk leadership experience in luxury hotels.
• Strong guest service orientation and problem solving.
• Experience with hotel PMS and reservations systems preferred.

Responsibilities

• Lead front desk team: recruit, train, schedule, supervise, and develop staff.
• Ensure exceptional guest experiences by resolving issues and maintaining service standards.
• Oversee PMS, reservations, room inventory, billing, and guest data accuracy.

Skills

Team leadership

Guest relations

PMS & Reservations management

Financial management

Housekeeping coordination

Quality assurance

Tools

Opera Cloud PMS

Job description

Task Force Hotel Front Office Manager

Pay: $32 per hour. We cover all travel and lodging and provide two meals daily. The position requires 100% travel and luxury hotel experience. Opera Cloud PMS preferred.

• This is an Overnight Front Office Manager Task Force position

Hotel Front Office Manager Job Duties

• Team Leadership: Recruit, train, schedule, supervise, and develop front desk associates to maintain a professional and productive team.
• Guest Relations: Ensure exceptional guest experiences by addressing concerns, resolving complaints, and maintaining high standards of customer service.
• PMS & Reservations Management: Oversee the use of the hotel's Property Management System (PMS), ensuring accurate reservations, room inventory, billing, and guest information.
• Financial Management: Monitor departmental budgets, labor costs, revenue, cash handling, billing accuracy, and financial reporting.
• Housekeeping Coordination: Work closely with housekeeping and engineering to manage room readiness, maintenance issues, and guest requests.
• Quality Assurance & Standards: Ensure compliance with hotel policies, brand standards, safety procedures, and