Task Force Hotel Overnight Front Office Manager

Bridgepoint, LLC; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Bridgepoint, LLC is seeking a Task Force Hotel Front Office Manager for a 100% travel assignment in luxury properties. The role leads a front desk team and ensures top-tier guest experiences while managing reservations and PMS operations, billing, and guest data.

Luxurious properties, travel coverage, and two meals daily are included. Opera Cloud PMS experience is preferred to streamline service and standards across assignments.

Qualifications

• Experience leading front desk teams in luxury or upscale hotels.
• Ability to manage guest relations and resolve issues quickly.
• Strong knowledge of property management systems and reservations processes.

Responsibilities

• Lead front desk team: recruit, train, schedule, supervise and develop staff.
• Ensure exceptional guest experiences and address concerns.
• Oversee PMS usage for reservations, billing and guest data.
• Monitor budgets, labor costs, revenue, and financial reporting.
• Coordinate with housekeeping and engineering on room readiness and issues.
• Ensure compliance with hotel policies, safety standards and brand procedures.

Skills

Team Leadership

Guest Relations

PMS & Reservations Management

Financial Management

Housekeeping Coordination

Quality Assurance & Standards

Tools

Opera Cloud PMS

Job description

Task Force Hotel Front Office Manager

Pay: $32 per hour. We cover all travel and lodging and provide two meals daily. The position requires 100% travel and luxury hotel experience. Opera Cloud PMS preferred.

• This is an Overnight Front Office Manager Task Force position

Hotel Front Office Manager Job Duties

• Team Leadership: Recruit, train, schedule, supervise, and develop front desk associates to maintain a professional and productive team.
• Guest Relations: Ensure exceptional guest experiences by addressing concerns, resolving complaints, and maintaining high standards of customer service.
• PMS & Reservations Management: Oversee the use of the hotel's Property Management System (PMS), ensuring accurate reservations, room inventory, billing, and guest information.
• Financial Management: Monitor departmental budgets, labor costs, revenue, cash handling, billing accuracy, and financial reporting.
• Housekeeping Coordination: Work closely with housekeeping and engineering to manage room readiness, maintenance issues, and guest requests.
• Quality Assurance & Standards: Ensure compliance with hotel policies, brand standards, safety procedures, and