Taproom Host: Relentless Hospitality & Guest Experience

Big Grove Brewery; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Big Grove Brewery in Cedar Rapids, IA is seeking a Taproom Host to greet guests and manage seating with Relentless Hospitality. You will multitask in a fast-paced environment, using Toast Tables to maintain waitlists and provide accurate wait times.

We value strong attention to detail, team spirit, and a positive attitude. Full-time and part-time roles may be available, with opportunities to learn more Front of House positions based on performance and core values.

Qualifications

• Customer-focused guest service and friendly demeanour.
• Ability to multitask in a fast-paced environment.
• Embody Relentless Hospitality and align with core values.

Responsibilities

• Greet guests warmly and manage the seating plan.
• Address guest inquiries and handle special requests.
• Operates the host stand and keeps it clean and organized.
• Assist in merchandise or beer-related tasks as needed.
• Answer calls and take reservations or call-ahead requests.
• Maintain accurate wait times using Toast Tables.

Skills

Customer service

Hospitality mindset

Multitasking

Relentless Hospitality

Attention to detail

Education

High school diploma or equivalent

Tools

Toast Tables

Job description

Big Grove Brewery in Cedar Rapids, IA is seeking a Taproom Host to greet guests and manage seating with Relentless Hospitality. You will multitask in a fast-paced environment, using Toast Tables to maintain waitlists and provide accurate wait times.

We value strong attention to detail, team spirit, and a positive attitude. Full-time and part-time roles may be available, with opportunities to learn more Front of House positions based on performance and core values.