Host | Victory Brewing - Philadelphia, PA

Victory Brewing Company; Philadelphia (Philadelphia County); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Competitive Compensation

Referral Program

Flexible Schedules

Ample Product Discounts

Opportunities for Growth

Job summary

A leading craft brewery in Philadelphia, PA is seeking an enthusiastic Host to join their team. The Host is the first point of contact for guests, responsible for greeting them warmly and ensuring a welcoming atmosphere. Applicants should have strong interpersonal skills and previous experience in customer service. Responsibilities include managing guest seating, answering inquiries about merchandise, and maintaining cleanliness in the taproom. This is a great opportunity for those who are passionate about craft beverages.

Qualifications

• Must be at least 18 years old (17 allowed in certain counties).
• At least one year of related experience preferred.
• Ability to remain standing for extended periods.

Responsibilities

• Greet guests warmly and manage their experience from arrival to seating.
• Answer telephone and manage guest needs effectively.
• Coordinate with staff to ensure smooth operations.

Skills

Interpersonal skills

Communication skills

Customer service

Basic computer skills

Tools

Point-of-sale (POS) system

Table Maintenance technology

Job description

Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curious—always learning, tweaking, and pushing to get better at what we do. We’re fired up by the people who enjoy our pours and the teams that make it all possible. If you’re into collaboration, craft, and being part of a tight‑knitted crew, we’d love to raise a glass with you.

Who We Are & What We Offer

Artisanal Brewing Ventures (ABV) is a top‑10 regional craft alcohol company in the US, made up of 5 long‑standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.

• Competitive Compensation
• Referral Program
• Flexible Schedules & Ample Product Discounts
• Opportunities for Growth Across 5 Successful Brands

What We Do

At Victory, we’ve always believed that great beer comes from a deep respect for the craft. That spirit inspired our decision to join Artisanal Brewing Ventures in 2016. By partnering with a community that shares our values and supports the behind‑the‑scenes work—like marketing, operations, and finance—we freed up our brewers to do what they do best: focus on the art of brewing. The result? More time, more creativity, and more opportunity to craft the innovative, flavorful beers that have defined Victory since the beginning.

The Host will greet and seat guests at the appropriate location in the dining room by following a server rotation, monitoring a waiting list, and answering the telephone. The host will also assist guests that are purchasing merchandise from the retail space. As a Host, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand.

Reports to: General Manager or Front of House Manager on duty

What You'll Do

• Serve as the first point of contact in the taproom, greeting guests warmly and ensuring a welcoming and organized guest experience from arrival to seating
• Answer the telephone to attend to guest needs and use Table Maintenance technology to manage wait and floor plan
• Coordinate with other staff members to ensure smooth operation and exceptional guest experience
• Process merchandise transactions accurately using the point-of-sale (POS) system
• Knowledge and ability to answer guests' questions about merchandise
• Restock the merchandise cooler and retail space to maintain an organized and visually appealing merchandise layout
• Monitor inventory levels and assist with restocking and organizing products in the retail space
• Maintain general cleanliness of host area, front taproom area, and merchandise area
• Assist with other side work duties such as cleaning the dining area, preparing silverware, refilling condiments, restocking restrooms, etc.
• Perform other duties as assigned

Who We're Looking For

• Must be at least 18 years of age* (17 allowed in certain counties)
• At least one year of related experience preferred
• Excellent interpersonal skills and comfortability with discussing our products in detail with guests
• Strong communication skills and the ability to work collaboratively in a fast‑paced, team‑oriented environment
• Ability to use Table Maintenance technology to manage wait and floor plan
• Basic computer skills and familiarity with point-of-sale systems
• Must be able to remain in a standing position for extended periods of time
• Must be able to lift and carry at least 20 pounds
• Ability to perform physical tasks, including frequent bending, stooping and reaching

This Job Description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

Artisanal Brewing Ventures is an Equal Opportunity Employer.