Tap Room Server (PT) - The Langham, Pasadena

Careers - Langham Hospitality Group; United States; On-site; USD 26,000 - 30,000; Full time

Job summary

The Langham Los Angeles Tap Room in Pasadena, CA is seeking a Server to greet guests, take orders, and serve meals and beverages with attention to guest satisfaction. You will maintain knowledge of menus, liquor brands, and glassware while adhering to state liquor regulations.

Ideal candidates have at least one year of cocktail or food service experience, a valid Tips and Food Handlers certificate, and the ability to work in an outdoor/patio environment with varying weather conditions.

Qualifications

• One year experience as a Cocktail Server or Food Server.
• Must meet state minimum age for serving alcoholic beverages.
• Tips and Food Handlers certificate required.

Responsibilities

• Greet guests and take their orders, including food and beverages.
• Input orders and ensure transmission is verified by Bartender/Kitchen.
• Maintain knowledge of menu items, liquor brands, and glassware.
• Adhere to state liquor regulations and cash handling procedures.
• Ensure cleanliness and organization of the service area and tables.

Skills

Customer service

Teamwork

Alcohol service

Education

Any combination of education and experience

Tools

Micros system

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride. Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more. Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

DEPARTMENT

Tap Room

JOB TITLE

Server

REPORTS TO

Tap Room Manager

SUPERVISES

NA

PRIMARY OBJECTIVE OF POSITION

Service guests, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently. Assist in the maintenance of the outlet area and equipment.

RESPONSIBILITIES AND JOB DUTIES

• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available.
  • Maintain complete knowledge of designated glassware and garnishes for each drink.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, and price range.
  • Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
  • Maintain complete knowledge and comply with all departmental policies and service procedures.
  • Maintain complete knowledge of Micros and manual systems.
  • Complete opening side duties:
  • Fold/stack cocktail napkins.
  • Stock swizzle sticks, straws, and matches.
  • Line cocktail trays.
  • Stock glassware.
  • Restock supply cabinet.
  • Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Greet guests and take their orders (food and beverage), utilizing suggestive/up selling techniques.
  • Input orders into system and ensure transmission is verified by Bartender/Kitchen.
  • Retrieve orders from designated areas and serve to guest's.
  • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
  • Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
  • Remove soiled wares from tables to dishwashing area.
  • Adhere to all cash handling and credit policies/procedures.
  • Clean and reset tables immediately after guests depart.
  • Complete closing side duties:
  • Properly store all reusable goods.
  • Remove all items from tables; place clean items in designated areas; wipe clean all surfaces of tables.
  • Restock supply cabinet.
  • Secure all storage areas.
  • Position involves working in an outdoor environment with exposure to varying weather conditions and environmental elements.

PHYSICAL DEMANDS

• Ability to work and stand in confined spaces for long periods of time.
• Requires the ability to lift and carry object weighing up to 50 pounds.
• Standing for 90 % of work shift is required.
• Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.

SPECIAL SKILLS REQUIRED

• Must meet state minimum age for serving alcoholic beverages.
• Ability to access and input information into Micros system.
• Ability to exercise good judgment in determining potentially intoxicated guests.
• Ability to maintain good coordination while serving orders quickly.
• Ability to exert physical effort in transporting trays and wine buckets from service area to guest.
• Ability to endure abundant physical movements in servicing guests throughout the work areas.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.

EDUCATION REQUIRED

• Any combination of education and experience that provides the required knowledge, skills and abilities.

EXPERIENCE REQUIRED

• One year experience as a Cocktail Server or Food Server.

LICENSES OR CERTIFICATES

• Tips and Food Handlers certificate required.

SALARY

$19.06 + TIPS

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/los-angeles/