Tap Room Server (PT) - The Langham, Pasadena

Langham-Hote

United States

On-site

USD 26,000 - 30,000

Full time

14 days+

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Job summary

Langham Hospitality Group is seeking a Server for the Tap Room in Pasadena, CA. You will greet guests, take orders for food and beverages, and serve with attentiveness and hospitality.

Responsibilities include maintaining knowledge of menu items, glassware, liquor regulations, and assisting with opening/closing duties while ensuring cleanliness and smooth service in an outdoor setting.

Qualifications

One year experience as a Cocktail Server or Food Server.
Tips and Food Handlers certificate required.
Must meet state minimum age for serving alcoholic beverages.

Responsibilities

Greet guests and take orders for food and beverages.
Input orders into Micros system and ensure transmission to Bartender/Kitchen.
Maintain knowledge of menu items, liquor brands, garnishes, glassware and price range.
Handle guest complaints and ensure guest satisfaction.
Assist in opening/closing duties and maintain cleanliness of tables and service areas.

Skills

Customer service

Teamwork

Alcohol service awareness

Education

Tips and Food Handlers certificate

Tools

Micros system

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

DEPARTMENT: Tap Room

JOB TITLE: Server

REPORTS TO: Tap Room Manager

SUPERVISES: NA

PRIMARY OBJECTIVE OF POSITION:

Service guests, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently. Assist in the maintenance of the outlet area and equipment.

RESPONSIBILITIES AND JOB DUTIES:

Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available.
- Maintain complete knowledge of designated glassware and garnishes for each drink.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, and price range.
- Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
- Maintain complete knowledge and comply with all departmental policies and service procedures.
- Maintain complete knowledge of Micros and manual systems.
- Complete opening side duties:
  - Fold/stack cocktail napkins.
  - Stock swizzle sticks, straws, and matches.
  - Line cocktail trays.
  - Stock glassware.
  - Restock supply cabinet.
  - Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  - Greet guests and take their orders (food and beverage), utilizing suggestive/up selling techniques.
  - Input orders into system and ensure transmission is verified by Bartender/Kitchen.
  - Retrieve orders from designated areas and serve to guest's.
  - Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
  - Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
  - Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
  - Remove soiled wares from tables to dishwashing area.
  - Adhere to all cash handling and credit policies/procedures.
  - Clean and reset tables immediately after guests depart.
  - Complete closing side duties:
    - Properly store all reusable goods.
    - Remove all items from tables; place clean items in designated areas; wipe clean all surfaces of tables.
    - Restock supply cabinet.
    - Secure all storage areas.
  - Position involves working in an outdoor environment with exposure to varying weather conditions and environmental elements.

PHYSICAL DEMANDS:

Ability to work and stand in confined spaces for long periods of time.
Requires the ability to lift and carry object weighing up to 50 pounds.
Standing for 90 % of work shift is required.
Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.

SPECIAL SKILLS REQUIRED:

Must meet state minimum age for serving alcoholic beverages.
Ability to access and input information into Micros system.
Ability to exercise good judgment in determining potentially intoxicated guests.
Ability to maintain good coordination while serving orders quickly.
Ability to exert physical effort in transporting trays and wine buckets from service area to guest.
Ability to endure abundant physical movements in servicing guests throughout the work areas.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.

EDUCATION REQUIRED: