TAP Installation Program Lead – Fort Jackson

CALIBRE Systems, Inc.; Jackson (PA); On-site; USD 62,000 - 71,000; Full time

Job summary

CALIBRE Systems, Inc. is seeking a Contract Installation Manager (CIM) to oversee Army Transition Assistance Program (TAP) operations at an assigned installation.

You will lead TAP Center activities, coordinate with Government and command stakeholders, and ensure high-quality transition services for Soldiers preparing for civilian life. The CIM will supervise counselors, monitor program performance, and maintain service continuity, reporting weekly to Regional Leadership.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of two (2) years of experience with Army Transition Assistance Program (TAP) in career counseling, transition assistance, workforce development, or related fields.
• Experience coordinating schedules, personnel, stakeholder activities, and customer-facing operations.
• Demonstrated ability to monitor performance and implement effective corrective actions.
• Strong leadership, organizational, and stakeholder engagement skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity.

Skills

Leadership

Customer service

Communication

Operational analysis

Staff coordination

Counseling & facilitation

Multitasking

CAC access eligibility

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CALIBRE Systems, Inc. is seeking a Contract Installation Manager (CIM) to oversee Army Transition Assistance Program (TAP) operations at an assigned installation.

You will lead TAP Center activities, coordinate with Government and command stakeholders, and ensure high-quality transition services for Soldiers preparing for civilian life. The CIM will supervise counselors, monitor program performance, and maintain service continuity, reporting weekly to Regional Leadership.