TAP Center Operations Manager

CALIBRE Systems, Inc.; Augusta (GA); On-site; USD 39,000 - 51,000; Full time

Job summary

CALIBRE Systems, Inc. is seeking a Contract Installation Manager (CIM) to support the Army Transition Assistance Program (TAP) at an assigned military installation.

The CIM will lead TAP Center operations, supervise staff, ensure compliance with Army TAP requirements, and coordinate with Government personnel and community stakeholders to deliver transition services to Soldiers. This full-time role requires strong leadership, customer service, organizational, and stakeholder engagement skills to

Qualifications

• Experience managing TAP operations at a military installation.
• Strong leadership and stakeholder engagement skills.
• Ability to coordinate with Government personnel and community partners.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Job description

CALIBRE Systems, Inc. is seeking a Contract Installation Manager (CIM) to support the Army Transition Assistance Program (TAP) at an assigned military installation.

The CIM will lead TAP Center operations, supervise staff, ensure compliance with Army TAP requirements, and coordinate with Government personnel and community stakeholders to deliver transition services to Soldiers. This full-time role requires strong leadership, customer service, organizational, and stakeholder engagement skills to