Tank & Hold Cleaning Specialist

Wilhelmsen Ships Service; Houston (TX); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Wilhelmsen Ships Service (WSS) in Houston is seeking a Tank & Hold Cleaning Specialist to join the customer service department. You will handle requests for cargo hold and tank cleaning, provide product guidance and work with internal teams to ensure timely delivery and customer satisfaction.

The role emphasizes growing sales opportunities, sharing technical knowledge, and supporting the Cargo Solutions team to deliver value to customers.

Qualifications

• 2+ years of maritime industry experience (dry bulk/tank preferred).
• Fluent English with strong communication skills.
• Independent, proactive and service-minded with coordination abilities.
• Team player with positive, commercial mindset.

Responsibilities

• Handle customer requests and quotes for cargo hold/tank cleaning solutions.
• Advise customers on products, procedures and best practices.
• Collaborate with internal teams to ensure product quality, availability and competitiveness.
• Train and support customers to improve service quality and satisfaction.
• Follow up on quotes to convert opportunities into sales.
• Monitor performance and provide feedback to the Cargo Solutions team.
• Stay updated on port operations, logistics, market trends and seasonality.
• Contribute to sales strategies and customer development plans.

Skills

Maritime industry

English fluency

Strong communication

Team player

Proactive mindset

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service (WSS) is looking for a Tank & Hold Cleaning Specialist

Location: Houston (US) | Type: Full-time, Hybrid Based

The Tank & Hold Cleaning Specialist will join the customer service department, providing excellent customer service and handle the requests for Cargo Hold / Tank Cleaning professionally to ensure our products are delivered on time. You will play a vital role in driving the growth of sales and improving the profitability of our products. You shall contribute to the Technical Sales & Business Development Manager’s team by sharing technical knowledge and know how to better understand how the use of the product creates value for customers and key selling points.

You will ensure customers receive a fast response time, global product availability, technical support and a high level of customer service. A key aspect of this role will be to discover new customer opportunities and drive collaboration with the Cargo Solutions team to ensure customer success, customer contracts and customer service effectively and in accordance with business needs. This role is expected to evolve and develop as the organization moves forward, and the effect of the position is seen.

Key Responsibilities

• Handle customer requests and quotations for cargo hold/tank cleaning solutions.
• Advise customers on products, cleaning procedures, and best practices.
• Collaborate with internal teams to ensure quality, availability, and competitiveness of products.
• Train and support customers to enhance service quality and satisfaction.
• Proactively follow up on quotes to convert opportunities into sales.
• Monitor performance and provide feedback to the Cargo Solutions team.
• Stay updated on port operations, logistics, market trends, and seasonal variations.
• Contribute to sales strategies and customer development plans.

What You Bring

• Minimum 2 years’ maritime industry experience (dry bulk/tank segment preferred).
• Strong communication and presentation skills in fluent English.
• Independent, proactive, and service-minded with strong coordination skills.
• A team player with a positive, "can-do" attitude and commercial mindset.

What We Offer

Working at Wilhelmsen offers a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Wilhelmen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Must be eligible to work in the US.

Salary: $30.00 - $35.00 per hour, Based off experience

Work location: Houston (US)

Application deadline: 01-11-.2026

Contact details: Felicia Coleman ([e-mail])

#WSS