Talent Services Senior Manager

gtlaw; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Greenberg Traurig, a global law firm, seeks a Talent Services Senior Manager in its Chicago office. You will partner with senior leadership to deliver HR services across performance management, training and development, and policy administration.

You will oversee recruitment and onboarding, advise on benefits and compliance, manage employee relations and salary processes, and drive professional development programs for attorneys and staff.

Qualifications

• Bachelor's degree in Human Resources, Business, Organization Development, or related field.
• Minimum of 10 years' experience in HR, business management, or related field; law firm or professional services preferred.
• SHRM-CP/SCP certification or PHR/SPHR preferred.
• Knowledge of federal, state, and local employment laws, including Illinois laws and Chicago ordinances.

Responsibilities

• Lead recruitment, onboarding, and retention for attorneys and staff; conduct new hire orientation.
• Collaborate with management to boost morale, engagement, and retention; promote professional growth.
• Advise on HR policies, benefits, FMLA, STD/LTD, and workers' compensation; ensure compliance.
• Oversee employee relations; coach managers; conduct performance management and disciplinary actions.
• Manage performance reviews, talent development, and manager training programs.
• Provide salary recommendations and assist annual salary/bonus administration.
• Develop workforce planning, career paths, and succession planning.
• Ensure accurate personnel records including I-9s and EEO files; maintain compliance.
• Develop, implement, and improve HR processes; support change management.
• Supervise legal support staff to deliver quality support to attorneys.

Skills

Credibility with staff and executives

Interpersonal & communication skills

Work under pressure

Analytical mindset

Client service excellence

Education

Bachelor's degree in HR or related field

10+ years HR/management experience

SHRM-CP/SCP or PHR/SPHR preferred

Job description

Greenberg Traurig (GT), a global law firm with offices 15 countries around the world, has an exciting employment opportunity for you. We offer competitive compensation, a comprehensive benefits package, and the opportunity to work in an innovative and collaborative environment.

Join our Human Resources Team as a Talent Services (Human Resources) Senior Manager located in our Chicago office.

We are looking for a highly skilled human resources professional who thrives in a fast-paced, business driven environment. Bring your can-do attitude and strong work ethic to a team that values innovation and initiative. You will have the opportunity to collaborate with talented colleagues across the GT platform, delivering top-tier client service and building meaningful relationships. Your outstanding communication abilities and client-focused mindset will make you a trusted partner and a key contributor to our ongoing success.

Join us in our Chicago office where your in-person presence will be essential for fostering collaboration, engaging in professional development, and building a vibrant workplace culture. If you are passionate about anticipating needs, finding creative solutions, and making a lasting impact, we invite you to apply.

Position Summary

The Talent Services Senior Manager partners with the Chief Talent Officer, Business Director, and Co-Managing Shareholders to provide human resources, professional development and recruiting support to the Firm's Chicago office in the areas of performance management, training and development, employee relations, policy administration, and other areas within the Talent Services department.

Key Responsibilities

• Leads the recruitment, onboarding, and retention efforts for attorneys and staff, including identifying candidates and conducting new hire orientation
• Collaborates with management to enhance morale, engagement, and retention by developing initiatives that promote professional growth, opportunity, and a positive office culture
• Acts as a resource for employees and management by providing guidance on human resource policies and interpretation, benefits, FMLA, STD/LTD, and Worker's Compensation, while ensuring compliance with federal and state regulations
• Manages employee relations by addressing and resolving complex issues, supporting managers with coaching, counseling, performance management, and administering corrective actions or disciplinary processes, including the management of disciplinary meetings or separations
• Oversees the performance management process for associates and staff, including talent reviews, development of improvement plans, and facilitation of manager training and professional development programs
• Demonstrates a solid understanding of fundamental compensation principles; provides informed salary recommendations and supports the Business Director in the annual administration of salaries and bonuses
• Collaborates with Talent Services to identify career paths; provides input on workforce and succession planning
• Partners with Professional Development on resources for training and skill development; ensures all training requirements are completed
• Ensures the accuracy, integrity, and compliance of all personnel records, including recruitment documentation, I-9s, EEO files, and new hire/separation records
• Develops, implements, and continuously improves HR processes, practices, and procedures, recommending policy changes where appropriate and supporting change management initiatives within the office
• Supervises legal support staff to ensure they deliver high-quality assistance to attorneys and maintain efficient workflow
• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

Qualifications

• Skills & Competencies:
  • Ability to establish credibility with staff, attorneys, and executive management
  • Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
  • Ability to work under pressure to meet strict deadlines and effectively prioritize multiple tasks
  • Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
  • Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
• Education & Prior Experience:
  • Bachelor's degree or equivalent experience in Human Resources, Business, Organization Development, or related field
  • Minimum of 10 years' experience in human resources, business management, or related field preferably in a law firm or professional services organization; including prior management/supervisory experience
  • SHRM-CP/SCP certification or professional in Human Resources (PHR/SPHR) preferred
  • General knowledge of federal, state, and local employment laws and practices, including compliance with Illinois employment laws and Chicago employment ordinances

Demonstrated experi