Talent Pool: Customer Service Representative | Metro Manila (Remote)

Virtual Staff 365; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

HMO (STAFF only)

Annual leave

13-month pay

With Government mandated benefits

Job summary

VirtualStaff365 is seeking a professional, empathetic Customer Service Representative to deliver outstanding support from home for overseas clients. You will handle multi-channel inquiries with a calm, empathetic tone and aim for first-contact resolution.

The role requires at least 2 years in customer service, strong English, and experience with CRM/ticketing tools (Zendesk, Salesforce, Freshdesk, HubSpot).

Qualifications

• Minimum of 2 years in customer service, call center, or remote support role.
• Experience handling omni-channel environments: voice, live chat, and email/ticketing.
• Track record of meeting/exceeding CSAT, QA scores, and ticket volume.
• Proficient with CRM/ticketing systems (Zendesk, Salesforce, Freshdesk, HubSpot) and cloud telephony/VoIP (RingCentral, Aircall, Talkdesk).
• Familiar with Slack, Microsoft Teams, Zoom, and Google Workspace.
• Advanced verbal and written English with a neutral accent and empathetic tone.
• Strong problem-solving skills to resolve issues and de-escalate customers for first-contact resolution.
• Excellent multitasking and organization to handle multiple tools and chats remotely.

Skills

Customer service

Remote support

Omni-channel support

English communication

Troubleshooting

Multitasking

Tools

Zendesk

Salesforce

Freshdesk

HubSpot

RingCentral

Aircall

Talkdesk

Slack

Microsoft Teams

Zoom

Google Workspace

Job description

Are you looking for home-based work as a Customer Service Representative for overseas clients?

Do you have excellent communication skills, a passion for helping people, and the drive to deliver outstanding customer experiences from the comfort of your home? Join our VirtualStaff365 Talent Pool today.

About Us

VirtualStaff365 connects talented design professionals in the Philippines with growing international clients. We build long-lasting remote careers guided by our core values of respect, integrity, well-being, generosity, and excellence.

What Our Clients Offer

• Collaborative creative environments that value your unique visual ideas and design perspective.
• Opportunities to work with top-tier tools, modern creative software, and asset libraries.
• Supportive, passionate marketing and design teams where you can collaborate with creative leads and expand your skills.
• Diverse project scopes, ranging from brand identities and social media campaigns to high-converting web visuals and dynamic video content.

We are searching for a professional, empathetic Customer Service Representative who possesses:

• Minimum of 2 years of proven experience in a customer service, call center, or remote support role.

• Proven hands-on experience handling omni-channel support environments across voice (inbound/outbound), live chat, and email/ticketing channels.

• Demonstrated track record of meeting or exceeding performance metrics, including CSAT, QA scores, and ticket volume.

• Intermediate proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk, HubSpot) and cloud telephony/VoIP software (e.g., RingCentral, Aircall, Talkdesk).

• Familiarity with team collaboration tools such as Slack, Microsoft Teams, Zoom, and Google Workspace.

• Advanced verbal and written English communication skills, characterized by a neutral accent, articulate pronunciation, active listening, and an empathetic tone.

• Strong critical thinking and troubleshooting capabilities to resolve issues, de-escalate frustrated customers, and achieve first-contact resolution.

• Exceptional multitasking and organizational skills, with the ability to manage multiple tools, databases, and chat windows simultaneously in an unsupervised work-from-home environment.

• Permanent work-from-home set-up

• Dayshift (Australian Eastern Standard Time business hours)

• Full-time job

• HMO (STAFF only)

• Annual leave

• 13-month pay

• With Government mandated benefits