Talent Operations Specialist

eTeam; Palo Alto (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

eTeam is seeking a Talent Operations Specialist to drive operational excellence across our contingent workforce and onboarding compliance workflows. You will serve as the subject matter expert and primary contact for stakeholders, vendors, and hiring managers to ensure a seamless onboarding experience.

The role covers background checks, I-9/E-Verify processes, and collaboration with the broader Talent pod to provide coverage during peak hiring seasons.

Qualifications

• 2-5 years of progressive administrative or operational experience within an HR/Talent Function.
• Hands-on experience with HRIS and VMS platforms; familiarity with Workday, ServiceNow, Jira, or Smartsheet preferred.
• Proven experience managing background check platforms, Form I-9 verification, and handling highly sensitive data.
• Exceptional verbal and written communication skills; ability to partner with vendors and leadership.
• Proactive, self-starter who thrives with minimal guidance in a fast-paced environment.
• Google Workspace proficiency.
• Bachelor's degree preferred, or equivalent practical experience.

Responsibilities

• Manage the end-to-end contingent workforce lifecycle, including onboarding, tracking, and offboarding of temporary workers.
• Maintain accurate contractor records within the HRIS/VMS with data integrity.
• Collaborate with staffing agencies to ensure timely placements and document compliance.
• Serve as the main contact for managers on contingent talent and IT access.
• Generate monthly/quarterly metrics on utilization, cost, and contract tenure.

Skills

Communication

Stakeholder management

Analytical thinking

Proactive / self-starter

Attention to detail

Education

Bachelor's degree

Tools

Workday

ServiceNow

Jira

Smartsheet

HRIS

VMS

Job description

Job Title: Talent Operations Specialist

Location: Hiring team is open to Palo Alto, Irvine, Canada or Remote

Duration: 12 months initial term, with conversion to full-time employment possible based on performance

Schedule: 8-5 (1 hour non-billable lunch) Mon-Fri

Job Details

The People & Talent Operations Coordinator is a crucial role within our Talent pod, responsible for driving operational excellence across two core pillars: our Contingent Workforce Program and our onboarding compliance workflows (including Background Checks and I-9 verification). This individual will serve as a subject matter expert and the primary point of contact for stakeholders, vendors, and hiring managers, ensuring a seamless, compliant, and highly efficient onboarding experience for all workers.

Key Responsibilities

Contingent Workforce Management

• Program Oversight: Manage the end-to-end contingent workforce lifecycle, including the onboarding, tracking, and offboarding of temporary, contract, and freelance workers.
• System Governance: Maintain precise, up-to-date contract worker records within the HRIS/VMS, ensuring 100% data integrity and compliance with internal policies.
• Vendor & Partner Collaboration: Partner closely with third-party staffing agencies and vendors to facilitate timely placements, monitor contract compliance, and audit tax/legal documentation.
• Stakeholder Enablement: Serve as the main point of contact for business managers regarding contingent talent, addressing inquiries, troubleshooting access (including IT ticket management), and providing operational updates.
• Reporting & Analytics: Generate monthly/quarterly metrics on contingent workforce utilization, cost analysis, and contract tenure to inform business decisions.

Compliance & Talent Onboarding Support

• Background Checks & Screening: Initiate, track, and review comprehensive background screening workflows for new hires, flagging and escalating discrepancies as needed.
• Employment Eligibility (I-9 / E-Verify): Oversee the Form I-9 verification process and employment eligibility workflows, ensuring strict adherence to federal regulations and timeline compliance.
• Cross-Functional Support: Partner with the broader Talent pod (Candidate Support and Employee Onboarding) to provide operational redundancy and coverage during peak hiring seasons.

Qualifications & Skills

• Experience: 2-5 years of progressive administrative or operational experience within an HR/Talent Function (RIV 4 level autonomy expected).
• Technical Savvy: Hands-on experience with HRIS and VMS platforms; direct familiarity with Workday, ServiceNow, Jira, or Smartsheet is highly preferred.
• Compliance Acumen: Proven experience managing background check platforms, Form I-9 verification, and handling highly sensitive employee data with strict confidentiality.
• Communication & Presence: Exceptional verbal and written communication skills; ability to partner professionally with external vendors and internal leadership.
• Execution & Agility: A proactive, motivated self-starter who thrives with minimal guidance, effectively prioritizes a high volume of requests, and navigates fast-paced organizational changes with ease.
• Tools: Intermediate to advanced proficiency in Google Workspace.
• Education: Bachelor's degree preferred, or equivalent practical experience.