Talent Onboarding Specialist - High-Volume Hiring

Duke Clinical Research Institute; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Duke Health is seeking an TA Onboarding Coordinator to manage the end-to-end onboarding process for new hires, ensuring a smooth, high-touch experience. You will coordinate offers, background checks, health screenings, I-9 verification steps, and maintain accurate records in collaboration with HR and recruiters.

The ideal candidate is highly organized, detail-oriented, and proactive, with strong communication skills and experience with onboarding systems such as SuccessFactors.

Qualifications

• Demonstrates strong organizational and customer service abilities with attention to detail.
• Ability to work independently and in a team environment with minimal supervision.
• Excellent verbal and written communication skills; proactive and adaptable.

Responsibilities

• Plan, coordinate, and support onboarding activities for new hires.
• Generate offer letters, initiate background checks, and coordinate health screenings.
• Manage video appointments for remote I-9 verification and ensure federal compliance.

Skills

Organizational skills

Customer service

Attention to detail

Communication skills

Excel proficiency

Data management

Education

High school diploma

Tools

SuccessFactors

I-9 verification system

E-Verify

Data management systems

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Occ Summary

The TA Onboarding Coordinator is responsible for managing the end-to-end onboarding process, ensuring a smooth and positive experience for new hires. This role involves coordinating onboarding activities, maintaining accurate records, and partnering with recruiters to keep processes on track. The ideal candidate is detail-oriented, organized, and proactive, with a strong focus on delivering a high-touch, concierge-level candidate experience. Must reside in North Carolina.

Work Performed

Plan, coordinate, and support TA onboarding activities while guiding candidates through the onboarding process, including generating offer letters, initiating background checks, and coordinating health screenings to ensure a seamless experience. This role manages video appointments for remote I-9 verification, conducts thorough reviews of I-9 documentation to complete Section 2 and ensure federal compliance, and maintains accurate records, including E-Verify processing. The coordinator proactively researches and resolves onboarding issues, escalating more complex concerns as needed, and collaborates closely with HR, Talent Care Center representatives, and cross-functional partners across Duke to support onboarding needs.

Knowledge, Skills and Abilities

Demonstrates exceptional organizational and customer service skills, with strong attention to detail and the ability to work both independently and collaboratively within a team environment. Effectively prioritizes and manages multiple tasks with minimal supervision while maintaining a high level of accuracy. Exhibits excellent verbal and written communication skills, along with a positive, self-motivated approach and the ability to thrive in a fast-paced environment. Proficient in PC applications, including word processing, Excel, and data management systems.

Level Characteristics

N/A

Education

Work requires knowledge of basic communications, research and mathematical principles normally acquired through a high school education.

Experience

Work requires the ability to review, maintain, research, and report on human resource and payroll information/activities generally acquired through five years of related experience or an equivalent combination of relevant education and/or experience. Preferred experience includes familiarity with customer service, SuccessFactors, SuccessFactors Onboarding, E-Verify, and the I-9 verification process.

Degrees, Licensures, Certifications

N/A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.