Talent Engagement Specialist

Grant Associates; Harrisburg (Dauphin County); Vor Ort; USD 36.000 - 45.000; Vollzeit

Benefits dieser Stelle

Competitive wages

11 Paid Holidays

PTO

Tuition reimbursement

Professional development plans

Summer Fridays

Wellness sessions

Medical/Dental/Vision insurance

Employer paid life insurance

Employer 401k contributions

Employee referral bonus

Employee assistance programs

Company picnics and volunteer events

Free financial counseling

Zusammenfassung

Grant Associates is seeking an administrative assistant to greet clients, manage the reception area, and handle client outreach and scheduling. You will maintain client information in the database, assist with orientation materials, and support management with data-driven reports.

Responsibilities include answering calls, directing inquiries, and coordinating referrals within the facility, while contributing to process improvements and smooth office communications.

Qualifikationen

• High School diploma or GED with 1-2 years clerical experience.
• Strong organizational, interpersonal, and communication skills.
• Ability to multitask and adapt in a fast-paced office.
• Experience greeting clients, scheduling appointments, and handling calls.
• Detail-oriented with data entry and basic data/report tasks.

Aufgaben

• Greet clients and manage the reception area.
• Outreach to clients and schedule appointments.
• Manage client information in the database and ensure completion.
• Support management by gathering data and generating reports.
• Assist with new participant orientations and prepare informational materials.
• Answer business calls, direct callers, and respond to voicemails within 24 hours.
• Schedule client appointments and follow up with no-shows.
• Support the resource room with basic computer skills and navigation.
• Refer clients to partners within the facility and seek process improvements.
• Manage and direct office communications.

Kenntnisse

Self-motivated

Team player

Organizational skills

Interpersonal skills

Communication skills

Multitasking

Problem solving

Phone handling

Customer service

Ausbildung

High School diploma or GED

Jobbeschreibung

Who We Are

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Company Description

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

Job Description

• Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling.
• In this role, it is integral that you manage client information in the database and see each client through to completion.
• You will support management by gathering needed data and generating reports.
• In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets.
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments.
• Support individuals in the resource room with basic computer skills and navigating resources
• Make appropriate referrals to the partners within the facility.
• Seek out process improvements to improve the company
• Manage and direct office communications

Qualifications

• You are a self-motivated and flexible team player.
• You consider yourself to have strong organizational, interpersonal, and communication skills.
• You're driven and comfortable multitasking.
• You take pride in your ability to recognize and solve problems as they arise.
• You enjoy making connections with others both in person and over the phone.
• You have a High School or General Education Diploma or higher and 1-2 years of clerical experience and are ready to make an impact.

Additional Information

We provide:

• Competitive wages for high performance
• 11 Paid Holidays
• PTO
• Tuition reimbursement
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Medical/Vision/ Dental
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics Volunteer Experiences
• Access to Free Financial Counseling
• Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.

About Us

Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].