Talent Engagement Specialist

Equus; Harrisburg (Dauphin County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

11 Paid Holidays

PTO

Guided professional development plans

Summer Fridays

Weekly wellness sessions

Employer paid life insurance

Employer 401k contributions

Employee referral bonus

Employee assistance programs

Company picnics & volunteer events

Free financial counseling

Job summary

Grant Associates in PA is seeking a Front Desk Receptionist to greet clients, manage the reception area, and support scheduling and front-desk operations. The role requires strong communication, organization, and a customer-focused approach to keep the office running smoothly.

You will maintain client records, assist with orientations, generate reports, and handle calls with professionalism. A diverse, collaborative environment offers ongoing development and team activities.

Qualifications

• Self-motivated and flexible team player.
• Strong organizational and interpersonal communication skills.
• Able to multitask and solve problems as they arise.

Responsibilities

• Greet clients, manage the reception area, client outreach, and appointment scheduling.
• Maintain client information in the database and see each client through to completion.
• Gather data and generate reports for management.
• Assist with new participant orientations and assemble informational materials.
• Answer business phones, direct callers, and respond to voicemails within 24 hours.
• Support the resource room with basic computer skills and navigation.
• Refer to partners within the facility and seek process improvements.
• Manage and direct office communications.

Skills

Self-motivated

Organizational skills

Interpersonal skills

Communication skills

Multitasking

Clerical experience 1-2 years

Education

High School diploma or GED

Job description

• Job Title: Front Desk Receptionist (FDR)
• State Location: PA

Company Description

Who We Are

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

Job Description

• Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling.
• In this role, it is integral that you manage client information in the database and see each client through to completion.
• You will support management by gathering needed data and generating reports.
• In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets.
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments.
• Support individuals in the resource room with basic computer skills and navigating resources
• Make appropriate referrals to the partners within the facility.
• Seek out process improvements to improve the company
• Manage and direct office communications

Qualifications

• You are a self-motivated and flexible team player.
• You consider yourself to have strong organizational, interpersonal, and communication skills.
• You're driven and comfortable multitasking.
• You take pride in your ability to recognize and solve problems as they arise.
• You enjoy making connections with others both in person and over the phone.
• You have a High School or General Education Diploma or higher and 1-2 years of clerical experience and are ready to make an impact.

Additional Information

We provide:

• Competitive wages for high performance
• 11 Paid Holidays
• PTO
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics Volunteer Experiences
• Access to Free Financial Counseling
• Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.

About Us:Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].

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