Front Desk/Intake

Equus; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

11 Paid Holidays

PTO

Tuition reimbursement

Health benefits

Job summary

Grant Associates in the United States (Ohio) seeks a detail-oriented Front Desk Administrator to manage front desk operations, welcome visitors, and ensure accurate data entry across systems. You will maintain customer records, support recruitment events, and ensure timely intake processes with attention to data integrity.

Ideal candidates have 2+ years in customer service, strong MS Word/Outlook/Excel skills, and fluency in English.

Qualifications

• Minimum 2 years of demonstrated excellence in customer service delivery.
• Advanced proficiency in Microsoft Word, Outlook, and Excel with a minimum typing speed of 40 words per minute.
• Fluent English language proficiency, both written and verbal.

Responsibilities

• Manage front desk operations and serve as the primary point of contact for visitors and incoming communications.
• Execute accurate data entry of customer information into designated systems, ensuring data integrity and compliance with standards.
• Maintain and update customer records in the database with meticulous attention to detail.
• Facilitate the registration process for new customers and coordinate reengagement initiatives with existing customers.
• Provide intake support for recruitment events, including onsite, offsite, and virtual engagements.

Skills

Customer service

Data entry

Analytical skills

Typing speed 40 wpm

Tools

Microsoft Word

Outlook

Excel

Job description

Company Description

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

Job Description

• Manage front desk operations and serve as the primary point of contact for all visitors and incoming communications
• Execute accurate data entry of customer information into designated systems, ensuring data integrity and compliance with organizational standards
• Collect, review, and validate customer information forms according to established protocols and procedures
• Maintain and update customer records in the database with meticulous attention to detail and accuracy
• Facilitate the registration process for new customers and coordinate reengagement initiatives with existing customers
• Provide comprehensive support for the resource computer lab, front desk operations, telecommunications, and related administrative functions
• Deliver professional intake support for all recruitment events, including onsite, offsite, and virtual engagements
• Direct qualified candidates to appropriate recruitment events and opportunities based on their profile and qualifications
• Demonstrate proficiency with the https://ohiomeansjobs.ohio.gov/job-seekers/welcome-job-seeker website and utilize it effectively in daily operations
• Conduct reengagement outreach calls to maintain customer relationships and program participation
• Execute additional duties and responsibilities as assigned by management

Qualifications

• Minimum 2 years of demonstrated excellence in customer service delivery with experience in workforce development or career services environments (preferred)
• Advanced proficiency in Microsoft Word, Outlook, and Excel with a minimum typing speed of 40 words per minute
• Demonstrated competency with standard office equipment, including scanners and photocopiers
• Strong critical thinking and analytical skills with the ability to assess candidate qualifications, identify skill gaps, and make informed recommendations for appropriate program placement
• Proven ability to evaluate complex customer information and make sound decisions regarding resource allocation and candidate matching
• Demonstrated capacity to think strategically about workforce development pathways and career progression opportunities
• Fluent English language proficiency, both written and verbal, required for all customer interactions and documentation

Additional Information

We provide:

• Competitive wages for high performance
• 11 Paid Holidays
• PTO
• Tuition reimbursement
• Guided Professional Development Plans
• Summer Fridays
• Weekly Wellness Sessions
• Medical/Vision/ Dental
• Employer Paid Life Insurance
• Employer 401k Contributions
• Employee Referral Bonus
• Employee Assistance Programs
• Company Picnics Volunteer Experiences
• Access to Free Financial Counseling
• Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.

About Us:

Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.

Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.

Grant Associates is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.