Talent and Training Director

Workstream; Dallas (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Monthly stipend for health benefits

Paid time off

Job summary

Chick-fil-A NorthPark Center is seeking a Talent & Training Director to lead talent management, team development, and training initiatives. The role partners with leadership to attract, equip, and retain top talent, ensuring a culture rooted in core values and delivering exceptional guest experiences.

The position focuses on recruitment, onboarding, training, and leadership development, with responsibilities spanning culture, performance, and administration to drive operational excellence.

Qualifications

• Proven leadership experience in talent management, training, or team development.
• Strong understanding of recruitment, onboarding, training, and retention best practices.
• Excellent organizational, communication, and interpersonal skills.
• Ability to lead by example, inspire others, and embody the Fun | Respect | Excellence | Stewardship | Honesty core values.
• Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.
• Flexible schedule, including availability for weekends, holidays, and occasional evenings.

Responsibilities

• Lead initiatives to enhance team member experience and engagement.
• Oversee recruitment, interviewing, hiring, and onboarding for new team members.
• Design, deliver, and monitor training programs for new hires and current staff.
• Support FOH and BOH leadership to maintain operational excellence.
• Track performance and retention through structured check-ins and feedback processes.
• Maintain HR records and facilitate leadership meetings to align goals and culture initiatives.
• Demonstrate flexibility by performing other duties as assigned to support operations.

Skills

Leadership

Recruitment

Onboarding

Training design

Retention

Interpersonal skills

Job description

This is a high-level leadership position that requires a considerable amount of leadership experience that needs to be clearly showcased on your resume.

About Chick-fil-A NorthPark Center

At Chick-fil-A NorthPark Center, we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

FUN

RESPECT

EXCELLENCE

STEWARSHIP

HONESTY

We’re not just growing a restaurant, we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

Position Summary

The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A NorthPark Center. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values. Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A NorthPark Center.

Key Responsibilities

Culture & Team Engagement

• Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.
• Serve as a culture champion, modeling and reinforcing Chick-fil-A NorthPark Center's vision, values, and culture in every interaction.
• Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

Talent Acquisition & Onboarding

• Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.
• Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.
• Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

Training & Development

• Design, deliver, and monitor training programs for new hires and current team members.
• Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.
• Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

Operational Support

• Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.
• Must be willing to work in Operations alongside team members as business needs require.
• Monitor and coach team members and leaders on performance, guest experience, and operational standards.
• Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

Performance & Retention

• Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.
• Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.
• Ensure consistent application of policies, disciplinary processes, and recognition programs.

Communication & Administration

• Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.
• Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.
• Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.

Additional Expectations

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 50 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A NorthPark Center's standards of excellence, integrity, and professionalism in all interactions.

Qualifications

• Proven leadership experience in talent management, training, or team development.
• Strong understanding of recruitment, onboarding, training, and retention best practices.
• Excellent organizational, communication, and interpersonal skills.
• Ability to lead by example, inspire others, and embody the Fun | Respect | Excellence | Stewardship | Honesty core values.
• Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.
• Flexible schedule, including availability for weekends, holidays, and occasional evenings.

Preferred Attributes

• Chick-fil-A experience preferred.
• Strategic thinker who thrives in dynamic, fast-paced environments.
• Skilled at mentoring, coaching, and developing high-performing teams.
• High emotional intelligence and relational awareness.
• Committed to continuous learning, personal growth, and professional development.

Compensation & Benefits

• Competitive Pay based on experience and availability.
• Performance-based bonus potential
• 401(k) with employer match (after one year)
• Monthly Contribution toward health, dental and vision insurance for full-time employees.
• Paid Time OffBenefit for Director Level Team Members - accrual up to 120 hours per year.
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Quarterly Uniform Stipend
• Monthly Cell Phone Stipend
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A NorthPark Center, we are building more than a restaurant; we are building leaders who will positively influence our team, guests, and community. We believe that leadership is more than a title – it’s a calling to serveour guests, teams and the community to the best of our abilities. The Talent & Training Director plays a pivotal role in shaping our culture, developing our people, and creating a world-class experience for every team member and guest.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training
• Paid time off

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.