Talent Advisor | Client Success & Recruitment

Surge Staffing; Birmingham (AL); On-site; USD 42,000 - 52,000; Full time

Job summary

Surge Staffing is seeking a Talent Advisor in Birmingham, AL to deliver exceptional customer service to clients and temporary associates, recruit and interview candidates, and strategically match skills to hiring needs.

The role is a permanent, full-time internal position focused on sales, candidate development, and building strong partnerships with clients and temporary staff while driving branch performance.

Qualifications

• High school diploma required; or equivalent work experience/education greatly preferred
• At least 1 year of sales experience
• Supervisory or leadership experience a plus; staffing industry experience strongly preferred
• Experience in sales, human resources, or a service industry recommended
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
• Ability to travel to various locations and customer sites as needed; reliable transportation a must
• Ability to work effectively and efficiently independently as well as in a group setting
• Sales-minded, team-oriented and exceptionally calm under pressure

Responsibilities

• Deliver superb customer service to clients and temporary associates
• Must have at least 1 year of sales experience
• Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
• Recruit, conduct interviews and follow-up with candidates and temporary associates
• Successfully and strategically match employee skill sets to customers' hiring needs
• Assist in the development of business leads & retention of current clientele
• Act as a professional and reliable liaison between temporary associates and clients
• Maximize billable hours to increase market share and branch profits
• Perform a variety of administrative tasks that support the overall mission of quality performance.
• Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
• Present customers with additional Surge Staffing products and services
• Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
• Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
• Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
• Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel

Skills

Sales experience

Customer service

Communication skills

Team oriented

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is seeking a Talent Advisor in Birmingham, AL to deliver exceptional customer service to clients and temporary associates, recruit and interview candidates, and strategically match skills to hiring needs.

The role is a permanent, full-time internal position focused on sales, candidate development, and building strong partnerships with clients and temporary staff while driving branch performance.