Tailored Care Management Supervisor

Easterseals PORT; Winterville (NC); Hybrid; USD 63,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible hybrid schedule

Comprehensive benefits

PTO and holidays

403(b) Retirement Plan

Employee Assistance Program

Student Loan Forgiveness (PSLF)

Job summary

Easterseals PORT Health in Pitt County, NC seeks a Tailored Care Management Supervisor to lead our care management team and drive person-centered services that empower individuals toward recovery and independence. The role provides strategic oversight, staff mentorship, and program quality improvements across Pitt County and surrounding counties.

A Master’s degree and appropriate licensure (LCAS/LMFT/LCSW/LCMHC or RN) are required, with a minimum of three years in care management and one year of

Qualifications

• Master's degree in a human services field is required.
• Full or provisional license: LCAS, LMFT, LCSW, LCMHC, or RN (REQUIRED).
• At least 3 years of experience in care management, coordination, or case management;
• Minimum of one year of supervisory or team lead experience preferred.

Responsibilities

• Mentor and support Care Managers to deliver high-quality, person-centered services.
• Drive program excellence through strategic planning, quality improvement, compliance, and fiscal oversight.
• Foster collaboration and creativity while keeping clients and staff at the heart of everything we do.

Skills

Strong communication

Crisis de-escalation

Strategic problem-solving

Team leadership

Education

Master's degree in human services

Job description

Lead with Purpose. Empower with Compassion.

Are you a visionary leader with a heart for transforming lives?

At Easterseals PORT Health, we believe in the power of leadership to spark meaningful change in the lives of individuals living with mental health challenges, substance use disorders and disabilities. We are seeking a Supervisor to guide our Tailored Care Management team with compassion, clarity, and commitment. This position is based in Pitt County.

This is more than a job. It is a calling to lead a dynamic team in delivering whole-person care that empowers individuals to thrive, not just survive. If you're ready to be part of a movement that restores hope, renews dignity, and reimagines what's possible- this is your moment.

Voted Raleigh's Best Nonprofit Organization and Raleigh's Best Mental Health Services two years in a row!

Your Role in Our Mission

As our Tailored Care Management Supervisor you'll serve as a cornerstone of our care management model- bringing strategic oversight and inspiring leadership to a team that makes a measurable difference every day.

You will:

• Pitt County and surrounding counties.
• Mentor and support Care Managers to deliver high-quality, person-centered services.
• Drive program excellence through strategic planning, quality improvement, compliance, and fiscal oversight.
• Foster collaboration and creativity while keeping people - clients and staff - at the heart of everything we do.

Your leadership will ensure that those we serve not only receive the support they need but feel seen, heard, and empowered to take control of their journey forward.

Why Join Us?

When you lead with Easterseals PORT Health, you join a mission-first, people-focused organization that is changing the landscape of behavioral health and disability services across North Carolina and Virginia.

We offer:

• Competitive annual salary: $63,000-65,000 based on experience
• Flexible hybrid schedule: Work-from-home + community-based service opportunities
• Supportive hours: Monday-Friday with flexibility for team and client needs
• Comprehensive benefits (for benefits eligible positions):
• Generous PTO and holidays
• Life & Disability Insurance
• 403(b) Retirement Plan
• Employee Assistance Program & Legal Services
• Professional development & training opportunities, including AHEC
• Student Loan Forgiveness (PSLF) eligible

Plus, we provide all the tools you need to lead with confidence and impact.

What We're Looking For

We're seeking a mission-driven leader with:

• A Master's degree in a human services field
• Full or provisional license: LCAS, LMFT, LCSW, LCMHC, or RN (REQUIRED)
• At least 3 years of experience in care management, coordination, or case management
• Minimum of one (1) year of supervisory or team lead experience preferred
• Strong communication, crisis de-escalation, and strategic problem-solving skills
• A valid driver's license and insurance for work travel

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.