Tailor Shop Manager

Alts; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Alts is seeking a Tailor Shop Manager in New York City. This dynamic role includes leading a team, managing client relationships, and ensuring high-quality fittings and alterations. The ideal candidate has over 10 years of tailoring experience and excels in team management and communication.

The position offers a competitive salary of $65K-85K, with bonuses and benefits as well as opportunities for growth within a goal-driven company committed to changing the fashion industry.

Qualifications

• 10+ years of alteration tailoring experience required.
• 4-5 years of general fitting experience required.
• 1-2 years of fitting both men's and women's garments required.

Responsibilities

• Conduct fittings according to standards.
• Build relationships with clients.
• Track production daily and communicate with teams.

Skills

Alteration tailoring experience

Client relationship management

Team management

Proficiency in English

Excellent communication

Education

10+ years in alteration tailoring

Management experience preferred

Tools

Excel

Job description

Tailor Shop Manager: NYC, Hoboken, NJ & Greenwich, CT

Alts | Alteration Specialists is looking for a dynamic, professional Tailor Shop Manager distinguished by charisma, teaching ability, and professional integrity. This full‑time role in New York includes fittings, machine sewing, representing the studio internally, building client relationships, and using sophisticated tools for management decisions. Salary, bonus potential, full benefits, and opportunities for future growth are included.

Responsibilities

Client Relationship Management and Fittings

• Maintain a professional, warm, welcoming studio environment
• Conduct fittings according to the Alteration Specialists Standard
• Build relationships with clients, influencers, brands, and stylists
• Be present and address all client issues in a professional manner – offer creative solutions
• Ensure fitters follow all Alts guidelines and protocols during fittings

Machine Production and Sewing

• Demonstrate meeting personal production targets
• Teach and develop the tailoring team to deliver on a variety of garments and alterations
• Cultivate proficiency with men’s, women’s, and bridal alterations as well as difficult fabrics

Analytics

• Track production daily and communicate with front desk and operations team to ensure accurate documentation
• Communicate with leadership and other locations to ensure studios operate as an integrated whole
• Provide weekly schedule to management and notify of absences or timesheet updates
• Represent the studio to the larger organization, advocate for needs, and lead rollout of company‑wide changes
• Continuously evaluate processes for efficiency and propose solutions to optimize the organization
• Record RFAs accurately and report to the system

Team Management

• Encourage respect among the team and address unprofessional behavior or tardiness
• Work with HR to issue formal write‑ups, explain reasons, and enforce performance improvement plans
• Distribute work strategically based on forecasting tools and individual capabilities
• Coach fitters not confident in marking alterations or required dialogue during fittings
• Develop opportunities to strengthen tailors and fitters’ skills
• Complete full QC on all orders, yours and your team's, before client pick‑up
• Identify QC errormakers, coordinate with Head of Talent Development, and develop training plans
• Ensure overall quality of all garments QC’ed and worked on in the shop

Onboarding of the Team and Human Resources

• Welcome new tailors, show stations, and introduce them to the team; assign work based on skills and preferences
• Assist tailors with scanning and ensure all work is scanned out by end of day; maintain PIN operations
• Facilitate production reports, communicate discrepancies to Finance via Slack
• Secure production report signatures by Tuesday at noon of payroll week
• Participate in and administer performance reviews with HR

Attributes

• Skilled communicator – great listener and effective speaker and writer, treating sensitive information with respect and discretion
• Respectful, compassionate, and empathic; calming demeanor and ability to build trusting relationships
• Mission‑driven, motivated to help change the fashion industry toward a more sustainable future and serve as an excellent ambassador for a cause you believe in
• Systematic, highly organized, deriving pleasure from creating order and completing checklists
• Detail‑oriented, pride in delivering beautifully altered garments and meticulously checking work for accuracy
• Thoughtful, anticipating the needs of tailoring team and clients, and committed to proactively creating a supportive environment that aligns with organizational objectives
• Professional integrity, owning work, asking for help when needed, and committed to personal growth and development

Experience

• 10+ years of alteration tailoring experience required
• 4-5 years of general fitting experience required
• 1-2 years of fitting both men's and women's garments required
• Proficiency in English required
• Strong written communication skills required
• 1-3 years of management experience desired
• Working knowledge of Excel desired

*This is a mid to late career role.*

Why the Role is Compelling

As a Store Manager at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal‑driven company with plenty of opportunities for advancement as the brand continues to expand. You will feel the support of a tight‑knit tailoring and operations team and the excitement of being part of a growing, multi‑studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

Compensation

• Salary of $65K-85K with discretionary bonus plan
• Based on skill level and classification of tailoring work