Store Manager - Long Island, NY

Alts; New York (NY); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Opportunities for professional growth

Job summary

Alts is seeking a dynamic Store Manager for our Long Island location. This full-time role involves overseeing daily operations, managing a team, and ensuring outstanding customer experiences. The ideal candidate has 5 years in operations, with at least 2 years in a management role within luxury retail.

The position offers a competitive salary ranging from $58,000 to $65,000 per year, benefits, and growth opportunities in a rapidly expanding company.

Qualifications

• Strong leadership skills and an unwavering commitment to excellence.
• Experience managing a team of 5 or more for at least 2 years.
• Ability to create a warm and welcoming atmosphere for customers.

Responsibilities

• Oversee daily operations and ensure a seamless in-store experience.
• Manage team performance and provide training on customer interaction.
• Collaborate with corporate on promotions and product launches.

Skills

Leadership skills

Customer service

Organizational skills

Communication skills

Problem-solving

Education

5 years of operations experience

Luxury retail or showroom management

Tools

Notion

Zendesk

Job description

Store Manager: Long Island, NY

alts | Alteration Specialists is looking for a dynamic, customer-oriented Store Manager to join our team. We are seeking a professional with strong leadership skills, an unwavering commitment to excellence, and a passion for delivering exceptional customer service. As Store Manager, you will oversee the daily operations of our studio location, manage a team of associates, and ensure a seamless in‑store experience for every customer. This role includes administrative duties, inventory management, and team development, all while ensuring a welcoming and efficient alteration environment. This is a full‑time, in‑person position with competitive compensation, full benefits, and opportunities for professional growth. This position would have full‑time training in New York City prior to the location’s opening.

Store Operations

• Ensure the studio/store is consistently clean, organized, providing a positive tailoring environment for customers
• Oversee daily operations, including opening/closing procedures, scheduling, quality control, and on‑time delivery
• Supervise and support the tailoring and front desk teams, ensuring that all customer service and goals are met
• Collaborate with the corporate team to implement new promotions, sales strategies, and product launches

Responsibilities

• Engage in frequent collaboration with the Tailor Shop Manager to assess studio needs and day‑to‑day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving the studio
• Ensure all tickets are properly created and processed throughout the garment’s life cycle
• Monitor production and create weekly and bi‑weekly schedules for the operations and tailoring teams
• Ensure all garments are bagged, packaged, and shipped appropriately before handing off to customers
• Record and document all RFA’s, refunds, and other failures of process, and brainstorm solutions for higher operational efficiency

Customer Service

• Create a warm and welcoming atmosphere for customers, ensuring they feel valued and respected
• Lead by example in delivering exceptional service, addressing customer inquiries and concerns promptly and professionally
• Train staff on best practices for customer interaction, maintaining a high level of service
• Handle customer complaints or escalations and resolve issues with efficiency and empathy
• Encourage customer feedback and ensure all concerns are addressed to continuously improve the studio experience

Team Leadership & Development

• Recruit, train, and motivate staff to uphold the company’s service standards and achieve sales goals
• Schedule and manage team hours for adequate coverage during peak and off‑peak times
• Conduct regular performance reviews, provide coaching, and foster continuous improvement
• Set individual and team sales targets and actively work to exceed them
• Organize and lead team meetings to communicate store updates, expectations, and product knowledge

Attributes

• Natural leader with the ability to inspire and motivate a team
• Proactive and solution‑oriented, constantly improving processes and customer experience
• Highly organized, detail‑oriented, and thrives in a fast‑paced retail environment
• Passionate about the brand and leads by example in all aspects of work
• Excellent communication skills, warm, compassionate, and empathic, building strong relationships with team and customers
• Strong sense of professionalism, integrity, and accountability, taking ownership of responsibilities

Experience

• 5 years of operations experience at an early‑stage company required, with at least 2 years managing a team of 5 or more
• Clear communicator capable of building cross‑cultural relationships
• Experience in luxury retail or showroom management required, with knowledge of garment construction desired
• Tech‑savvy with systems‑based thinking required
• Experience with Notion and Zendesk is a plus

This is a mid‑career role with potential for growth.

Why the Role is Compelling

As a Store Manager at Alts, you play a critical role in the overall success of the store and contribute to a positive, dynamic shopping experience for customers. You will have the opportunity to lead a team, hone management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal‑driven company with ample advancement opportunities as the brand continues to expand. You’ll feel the support of a tight‑knit tailoring and operations team and the excitement of being part of a growing, multi‑studio operation disrupting the fashion industry.

Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and employee development. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth.

Compensation

This role offers a competitive salary with a starting range of $58,000–$65,000 per year, based on experience. Weekend availability is required.