Tail Flight Services Advisor

inMy Jet; Denver (CO); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Priester Aviation is seeking a Flight Services Advisor to coordinate complex flight itineraries for owners and crew, ensuring timely and professional service from trip initiation to execution.

The role focuses on proactive communication, operational feasibility checks, and collaboration with Owner Services and Aviation Service Managers to maintain compliance and high safety standards. This is an on-site Denver position.

Qualifications

• Minimum of five years of Business Aviation scheduling experience, including international operations.
• Excellent communication skills, both written and verbal.
• Ability to work a flexible schedule including on-call rotations.
• Proficiency with Office 365 across Microsoft products.
• Experience with aviation scheduling software and crew coordination.

Responsibilities

• Receive flight details from owners and crew and create trips.
• Arrange and reconfirm trip-related services and concierge requests.
• Research operational requirements to prevent trip interruptions.
• Communicate concerns and solutions to stakeholders.
• Crew aircraft scheduling and coordination with ASM and Owner Services.

Skills

Office 365 proficiency

Strong communication

Prioritization

Attention to detail

Flexibility/on-call

Education

FAA Aircraft Dispatchers License

Tools

FL3XX scheduling software

Job description

DescriptionJob Title: Tail Flight Services AdvisorLocation: Denver, COAbout Priester AviationPriester Aviation is a premier aviation services company providing comprehensive aircraft management, charter, maintenance, and flight operations solutions. With decades of experience supporting owner-managed and client-focused flight departments, we are known for our commitment to safety, professionalism, and white-glove service.Our team operates in a dynamic Part 135 and Part 91 environment, supporting diverse aircraft types and mission profiles across the U.S. and internationally. At Priester Aviation, we value integrity, collaboration, and accountability and we take pride in building long-term careers within aviation.Position Summary:The Flight Services Advisor (FSA) is responsible for providing personalized attention and tailored solutions to meet the unique needs of the aircraft owners and assigned crew members. The Flight Services team works closely with each client to ensure a seamless experience coordinating flights and manages all functions in the day-to-day service and operational activities of their assigned accounts. This role is highly focused on effective and clear communications with all parties involved with the aircraft in a timely and professional manner.Essential Duties and Responsibilities:• Receives and quickly responds to flight details from owners, assistants, sales and flight crew to create trips based on those trip requests.• Arranges and re-confirms all client and flight crew trip related services and concierge requests from clients and flight crew.• Proactively research planned, and tentatively planned, trip operational requirements in partnership with the flight crew to eliminate potential trip interruptions.• Proactively communicates concerns and potential trip interruptions and the available solutions to all trip stakeholders.• Responsible for facilitating all operational feasibility checks, pre-planning checklists and managing all aspects of international trip planning which include compliance with company and FAR 135 / 91 processes and procedures.• Collaborates with Owner Services to understand new and changing account requirements and meets with flight crews and aircraft owners as necessary in collaboration with Owner Services.• Partners with the assigned Aviation Service Managers to ensure compliance with all company policies and procedures to include pilot scheduling.• Collaborates with the Aviation Service Manager to properly crew aircraft and will assist with processing qualified contract crew members once ascertained by the ASM• Will be available for after hours and weekend communications for other FSA team members in addition to after hours for client communications to support the after-hours and on call FSA team as needed.• Communicates in a friendly and positive, solution-oriented style focused on successful outcomes.• Makes quick decisions, collaborating with other account stakeholders, working efficiently and effectively in a high stress, dynamic environment.• Ensures all necessary services, including ground handling, deicing, fuel, landing/departure slots and landing/overfly permits are in order before releasing a flight.• Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues.• Advises appropriate personnel of potential/actual delays and conditions affecting safety of flight.• May assist flight crew at times with lodging and transportation. Crew members are responsible for arranging hotel accommodations and ground transportation in accordance with our Travel Policy using FlightBridge.• Review, record and submit any flight expenses associated to the trip.• FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO.• Ensure that flights are authorized and dispatched as per GJP Aviation’s policies, regulatory requirements and client requests.• Maintains a focus on safety, efficiency and regulatory compliant practices.• Follows, supports and promotes the goals and objectives of the company Safety Management System and Quality Management System.• Perform other duties as assigned.QualificationsRequired or Preferred Qualifications:• Minimum of five years of Business Aviation, Part 135 included, scheduling experience to include international operations• FAA Aircraft Dispatchers License – preferred• Aviation Scheduling Software experience – FL3XX experience preferred• Ability to work a flexible schedule that includes participation in an on-call rotation• Proficient in Office 365 working across all Microsoft products• Strong oral and written communication• Exceptional prioritization skills• Exhibits careful attention to detail to achieve excellence in client serviceMinimum Technical Qualifications:• Expert knowledge of aircraft operating limitations and the ability to quickly learn new airframe operating parameters• Expert knowledge of domestic and international travel requirementsThis is an exempt position which requires flexibility to meet the demands of business.Compensation & BenefitsPriester Aviation offers a competitive total rewards package designed to support the health, financial security, and well-being of our team members, including:Health & Wellness• Medical coverage (PPO and High Deductible plans) through Blue Cross Blue Shield• Dental and vision coverage• Company-paid short-term and long-term disability insurance• Company-paid basic life and AD&D insurance, with optional supplemental coverage• Voluntary accident, critical illness, and hospital indemnity plansFinancial & Retirement• 401(k) retirement plan with company match• Annual company-funded profit-sharing contribution• Health Savings Account (HSA), Flexible Spending Accounts (FSA), and Dependent Care FSA optionsTime Off & Work-Life Balance• Paid company holidays• Unlimited Paid Time Off (PTO), subject to scheduling guidelines• Sick leave in accordance with company policyAdditional Benefits• Tuition reimbursement program• Company-paid legal services and identity theft protection• Company-paid pet insurance for dogs or cats• Employee assistance and support resourcesBenefits eligibility and offerings may vary based on role, employment type, and client program.Work EnvironmentThis position operates in a fast-paced aviation environment that may include travel, variable schedules, and close coordination with flight crews, maintenance teams, and client representatives.Equal Opportunity EmployerPriester Aviation is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.How to Apply:If you are ready to take your career to the next level and meet the qualifications for this role, we invite you to apply. Please submit your resume detailing your experience and why you are an excellent fit for this position.