Tail Flight Services Advisor

Paycom - ATS; Englewood (CO); On-site; USD 85,000 - 95,000; Full time

Job summary

Priester Aviation seeks a Flight Services Advisor to coordinate flights and services, ensuring seamless client experiences in a fast-paced environment. You will manage day-to-day operations for assigned accounts, coordinating with owners, crews, and service teams with a focus on timely, professional communication.

The role requires extensive scheduling experience in business aviation (Part 135), an eye for compliance, and the ability to handle complex itineraries across the U.S.

Qualifications

• Five years of Business Aviation scheduling experience, including international operations.
• FAA Aircraft Dispatchers License preferred.
• Aviation scheduling software experience, FL3XX preferred.
• Ability to work a flexible schedule including on-call rotation.
• Proficient in Microsoft Office 365.

Responsibilities

• Receive flight details from owners, assistants, sales and flight crew to create trips.
• Arrange and reconfirm all client and flight crew trip services and concierge requests.
• Research trip requirements with flight crew to prevent disruptions.
• Communicate delays or issues and present solutions to stakeholders.
• Ensure compliance with FAR 135/91 in all operations and coordinating with ASM.

Skills

Scheduling

Communication

Attention to detail

Flexibility

Prioritization

Office 365

Education

FAA Aircraft Dispatchers License

Tools

FL3XX

Office 365

Job description

Job Details: Job Location: Englewood, CO 80112, Salary Range: $85,000.00 - $95,000.00 Salary/year, Job Title: Tail Flight Services Advisor

Location: Denver, CO Relocation Assistance is available

About Priester Aviation

Priester Aviation is a premier aviation services company providing comprehensive aircraft management, charter, maintenance, and flight operations solutions. With decades of experience supporting owner-managed and client-focused flight departments, we are known for our commitment to safety, professionalism, and white-glove service.

Our team operates in a dynamic Part 135 and Part 91 environment, supporting diverse aircraft types and mission profiles across the U.S. and internationally. At Priester Aviation, we value integrity, collaboration, and accountability and we take pride in building long-term careers within aviation.

Position Summary

The Flight Services Advisor (FSA) is responsible for providing personalized attention and tailored solutions to meet the unique needs of the aircraft owners and assigned crew members. The Flight Services team works closely with each client to ensure a seamless experience coordinating flights and manages all functions in the day-to-day service and operational activities of their assigned accounts. This role is highly focused on effective and clear communications with all parties involved with the aircraft in a timely and professional manner.

Essential Duties and Responsibilities

• Receives and quickly responds to flight details from owners, assistants, sales and flight crew to create trips based on those trip requests.
• Arranges and re-confirms all client and flight crew trip related services and concierge requests from clients and flight crew.
• Proactively research planned, and tentatively planned, trip operational requirements in partnership with the flight crew to eliminate potential trip interruptions.
• Proactively communicates concerns and potential trip interruptions and the available solutions to all trip stakeholders.
• Responsible for facilitating all operational feasibility checks, pre-planning checklists and managing all aspects of international trip planning which include compliance with company and FAR 135 / 91 processes and procedures.
• Collaborates with Owner Services to understand new and changing account requirements and meets with flight crews and aircraft owners as necessary in collaboration with Owner Services.
• Partners with the assigned Aviation Service Managers to ensure compliance with all company policies and procedures to include pilot scheduling.
• Collaborates with the Aviation Service Manager to properly crew aircraft and will assist with processing qualified contract crew members once ascertained by the ASM
• Will be available for after hours and weekend communications for other FSA team members in addition to after hours for client communications to support the after-hours and on call FSA team as needed.
• Communicates in a friendly and positive, solution-oriented style focused on successful outcomes.
• Makes quick decisions, collaborating with other account stakeholders, working efficiently and effectively in a high stress, dynamic environment.
• Ensures all necessary services, including ground handling, deicing, fuel, landing/departure slots and landing/overfly permits are in order before releasing a flight.
• Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues.
• Advises appropriate personnel of potential/actual delays and conditions affecting safety of flight.
• May assist flight crew at times with lodging and transportation. Crew members are responsible for arranging hotel accommodations and ground transportation in accordance with our Travel Policy using FlightBridge.
• Review, record and submit any flight expenses associated to the trip.
• FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO.
• Ensure that flights are authorized and dispatched as per GJP Aviation's policies, regulatory requirements and client requests.
• Maintains a focus on safety, efficiency and regulatory compliant practices.
• Follows, supports and promotes the goals and objectives of the company Safety Management System and Quality Management System.
• Perform other duties as assigned.

Qualifications

• Minimum of five years of Business Aviation, Part 135 included, scheduling experience to include international operations
• FAA Aircraft Dispatchers License - preferred
• Aviation Scheduling Software experience - FL3XX experience preferred
• Ability to work a flexible schedule that includes participation in an on-call rotation
• Proficient in Office 365 working across all Microsoft products
• Strong oral and written communication
• Exceptional prioritization skills
• Exhibits careful attention to detail to achieve excellence in client service

Minimum Technical Qualifications

• Expert knowledge of aircraft operating limitations and the ability to quickly learn new airframe operating parameters
• Expert knowledge of domestic and international travel requirements

This is an exempt position which requires flexibility to meet the demands of business.

Compensation & Benefits

Health & Wellness

• Medical coverage (PPO and High Deductible plans) through Blue Cross Blue Shield
• Dental and vision coverage
• Company-paid short-term and long-term disability insurance
• Company-paid basic life and AD&D insurance, with optional supplemental coverage
• Voluntary accident, critical illness, and hospital indemnity plans

Financial & Retirement

• 401(k) retirement plan with company match
• Annual company-funded profit-sharing contribution
• Health Savings Account (HSA), Flexible Spending Accounts (FSA), and Dependent Care FSA options

Time Off & Work-Life Balance

• Paid company holidays
• Unlimited Paid Time Off (PTO), subject to scheduling guidelines
• Sick leave in accordance with company policy

Additional Benefits

• Tuition reimbursement program
• Company-paid legal services and identity theft protection
• Company-paid pet insurance for dogs or cats
• Employee assistance and support resources

Benefits eligibility and offerings may vary based on role, employment type, and client program.

Work Environment

This position operates in a fast-paced aviation environment that may include travel, variable schedules, and close coordination with flight crews, maintenance teams, and client representatives.

Equal Opportunity Employer

Priester Aviation is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.